Summary
Work History
Education
Skills
Generic

Tanya Straughn

Sales Associate With A Back Round Of Customer Service
Pittsboro,NC

Summary

15 + years of Experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships. Passionate about promoting lasting customer satisfaction by delivering quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Barista

The Belted Goat
Chapel Hill, NC
08.2022 - 03.2023
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.

Cashier

Food Lion
Chapel Hill, NC
06.2020 - 09.2020
  • Processed both cash and card purchases and returns.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Seasonal Outdoor Sales Associate

Lowes Improvement Stores
Wake Forest, NC
04.2016 - 12.2016
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.

Team Lead Sales Associate

Michaels Craft Store
Chelmsford, MA
02.2007 - 07.2008
  • Kept detailed track of sales and customer information in company system.
  • Monitored sales team performance and provided constructive feedback.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Handled cash register operations and customer transactions to process payments.
  • Processed and stocked merchandise in accordance with store standards.
  • Performed inventory control procedures to manage stock.
  • Greeted customers and provided product advice to increase sales.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

GED -

Wareham High School
Wareham, MA
08.2000 - 2004.06

Skills

Exceptional customer service

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Tanya StraughnSales Associate With A Back Round Of Customer Service