Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanya Swanson

Deer Park

Summary

Billing professional dedicated to achieving optimal results through efficient billing processes and maintaining high standards of accuracy. Known for fostering strong team collaboration and adaptability in dynamic environments. Proficient in financial analysis and customer service.

Overview

34
34
years of professional experience

Work History

Billing Manager

ENSTRUCTURE LLC
01.2025 - Current
  • Oversaw billing operations, ensuring accuracy and compliance with industry standards.
  • Developed and implemented efficient billing processes to enhance workflow productivity.
  • Led team in reconciling accounts, improving resolution times for discrepancies.
  • Mentored staff on best practices in billing procedures and customer service excellence.
  • Analyzed billing data to identify trends and recommend strategic process improvements.
  • Collaborated with cross-functional teams to streamline invoicing and payment processing systems.
  • Provided training sessions on new billing software, enhancing team proficiency and system utilization.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
  • Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
  • Conducted performance reviews and implemented improvement plans.
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
  • Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
  • Increased efficiency in billing processes by implementing new software and automating routine tasks.
  • Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
  • Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
  • Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
  • Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
  • Led training sessions for new billing software, increasing department efficiency and ensuring seamless transition for all team members.
  • Developed strategic plans for day-to-day financial operations.

Manager

ENSTRUCTURE LLC
02.2022 - Current
  • Led cross-functional teams to improve operational efficiency and streamline processes.
  • Developed strategic plans to enhance productivity and align departmental goals with organizational objectives.
  • Oversaw project management initiatives, ensuring timely delivery and adherence to quality standards.
  • Implemented performance metrics to evaluate team effectiveness and drive continuous improvement.
  • Mentored staff, fostering professional development and enhancing team capabilities through targeted training programs.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Terminal Manager, R Warehousing & Port Services

RICHARDSON STEEL TERMINAL
02.2019 - 02.2022
  • MANAGE DAILY OPERATIONS IN WAREHOUSING & PERSONNEL INCLUDING INVENTORY CONTROL, SHIPPING & RECEIVING, INBOUND/OUTBOUND VESSEL OPERATIONS THROUGH THE PORT OF HOUSTON VIA TRUCK, RAIL, CONTAINERS, VESSELS. WORKED CLOSELY WITH STEAMSHIP LINES, AGENTS, BROKERS, CUSTOMS AND ALL CUSTOMERS.
  • Oversaw daily terminal operations, ensuring efficiency and safety compliance.
  • Implemented process improvements that enhanced cargo handling procedures.
  • Coordinated with shipping companies to streamline logistics and reduce delays.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Handled customer complaints and revised process to improve service, boosting customer service scores.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
  • Collaborated with transportation partners to develop efficient routing plans that maximized capacity while minimizing transit times.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
  • Managed complex terminal projects from inception to completion, ensuring timely delivery and stakeholder satisfaction throughout the process.
  • Monitored employee performance and productivity.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Sales & Operations Manager

COMMERCIAL METALS COMPANY
06.2007 - 02.2019
  • SET UP WAREHOUSE TO RECEIVE ALL CMC IMPORT MATERIALS DOMESTIC AND INTERNATIONAL THROUGH THE PORT OF HOUSTON. OVERSEE ALL EMPLOYEES AND OPERATIONS PERTAINING TO INVENTORY CONTROL, SHIPPING, RECEIVING, LOADING RAILCARS, CONTAINERS, TRUCKS. WORKED WITH AREA SAFETY COORDINATOR TO CREATE AND IMPLEMENT EMPLOYEE OSHA RULES AND REGULATIONS PERTAINING TO WAREHOUSING.
  • Developed training programs for new team members, improving onboarding experience and knowledge retention.
  • Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
  • Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
  • Optimized inventory management practices, reducing overhead costs while ensuring product availability aligned with sales trends.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Traffic Coordinator

COMMERCIAL METALS COMPANY
09.2004 - 06.2007
  • HANDLED IMPORT OF VESSELS FROM INTERNATIONAL LOAD PORTS TO PORTS WITHIN THE UNITED STATES. CHARTERING OF CARGOES, BILLS OF LADING. WORKED WITH ALL TERMINAL HANDLERS FOREIGN AND DOMESTIC FOR CMC IMPORT/EXPORTS MATERIALS. INVENTORY CONTROL, CUSTOMER SERVICE.

Terminal Manager

Scott Marine
08.1991 - 09.2004
  • NEW TERMINAL ACCOUNTS PAYABLE, ACCOUNTS RECEIVABLE, SHIPPING/ RECEIVING. INVENTORY CONTROL. IMPORT / EXPORT MATERIALS, WHARFAGE, BILLS OF LADING. WORKED CLOSELY WITH AGENTS, BROKERS, CUSTOMERS FOR HANDLING OF ALL TYPES OF STEEL MATERIALS THROUGH THE PORT OF HOUSTON.

Education

HIGH SCHOOL DIPLOMA -

DEER PARK HIGH SCHOOL
Deer Park, TX
05.1983

Skills

  • PROFICIENT IN ALL MICROSOFT OFFICE APPLICATIONS
  • EXPERIENCE IN SAP
  • ORACLE
  • PEACHTREE
  • DATA ENTRY
  • KRONOS TIME MANAGEMENT
  • Freight Experience
  • Profit & Loss
  • Accounts Payable
  • Accounts Receivable
  • Payroll
  • Chemistry, Manufacturing & Controls
  • Research & Development
  • Project Management
  • Product Development
  • Personnel oversight
  • Claims processing
  • Training and mentoring
  • Staff training and development
  • Team building
  • Invoice processing
  • Staff training
  • Project management
  • Program improvements
  • Team direction
  • Process improvements
  • Operations monitoring
  • Report preparation
  • Procedure optimization
  • Billing review
  • Team building leadership
  • Staff recruitment and hiring
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Decision-making
  • Planning and coordination
  • Relationship building and management
  • Prioritizing and planning
  • Team management
  • Self motivation
  • Client relationship management
  • Conflict resolution
  • Operations management
  • Professionalism
  • Staff management
  • Time management abilities
  • Work planning

Languages

ENGLISH - Expert

Timeline

Billing Manager

ENSTRUCTURE LLC
01.2025 - Current

Manager

ENSTRUCTURE LLC
02.2022 - Current

Terminal Manager, R Warehousing & Port Services

RICHARDSON STEEL TERMINAL
02.2019 - 02.2022

Sales & Operations Manager

COMMERCIAL METALS COMPANY
06.2007 - 02.2019

Traffic Coordinator

COMMERCIAL METALS COMPANY
09.2004 - 06.2007

Terminal Manager

Scott Marine
08.1991 - 09.2004

HIGH SCHOOL DIPLOMA -

DEER PARK HIGH SCHOOL

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