Tanya Tabron
Mesa,AZ
Summary
Self-motivated, disciplined, and proficient in time management experience.
Accomplished customer service/sales professional, with over 14 years of demonstrated
performance.
Outstanding ability to build rapport and nurture business relationships.
Results-oriented manager with 10 years customer service and loan processing experience.
Over 8 years experience in call-center settings.
Build schedules for all employees timely and accurately, weekly.
Train and develop associates' skills to successfully execute their tasks.
Payment processor.
Remote/Hybrid customer service/technical
support specialist.
Financial Advisor
Software troubleshoot
Navigate through multiple software systems.
Telecommunication
Travel Counselor
Office/Clerical
Authorized to work in the US for any employer
Overview
26
26
years of professional experience
1
1
Certification
Work History
Media Service Support
Intouchcx
Mesa, AZ
01.2023 - Current
- Receive incoming calls from customers with billing and technical issues with their devices
- Guide customers through the steps to correct issues they are experiencing via phone/chat
- Multi-task through multiple systems to research different issues to assist business/personal account holders
- Transfer customers to other departments that have issues outside of Media Service Support (MSS)
- Correct billing and guide customers with technical support issues
- Escalate seamlessly to other scopes of support based on their needs
- Adhere to call handling time and associated metrics.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
Client Representative/Hybrid Remote
Vanguard
Scottsdale, AZ
06.2022 - 12.2022
- Received inbound and made outbound calls from clients requesting assistance with their investment portfolios
- Transitioned clients' funds from the legacy platform to our digital brokerage platform with more movement of money options
- Communicated with other departments when necessary to update, correct, or investigate suspicious callers attempting to "take over" our clients' accounts
- Recommended options such as money market accounts, trusts, and IRAs depending on investment objectives
- Utilized CRM system for client information
- Chat support
- Navigate through multiple software systems
- Software troubleshoot
- Office
- Used job-related software to compose or prepare correspondence, case notes and technical reports.
Loan Advisor
Bridgecrest Financial
Mesa, AZ
03.2022 - 05.2022
- Collected past-due payments from customers.
- Gave financial advice to assist customers catch up on their delinquent accounts.
- Received inbound and made outbound calls.
- Built rapport with my customers and followed up to assure accounts are paid in full.
- Posted payments on clients' behalf.
- Set up debt payment plans based on client credit, income and assets.
- Updated client account information and records in company databases.
- Identified valuable solutions for customers with credit problems.
Retail Store Manager
Family Dollar Stores to Dollar Tree Stores, Dollar Tree
Chandler, AZ
08.2021 - 03.2022
- Managed 8 cashiers and 5 stockers.
- Ordered store supplies and product inventory weekly.
- Created schedules for all employees.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Built and maintained strong working relationships with team members.
- Performed daily and nightly drawer counts
- Motivated entire team to perform above expectations.
- Met or exceed financial goals in my district
- Office/
- Greeted customers and offered assistance in finding needed items.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Grocery Delivery Driver
Shipt Shopper, Delivery
Detroit, MI
03.2021 - 08.2021
- Received customers' grocery order requests via the Shipt application and completed their requests by shopping for them at Meijer, Target, CVS, etc, and delivered them to their homes on time.
- Communicated with customers via text or phone to assure they receive exactly what they prefer when there are questions regarding specific desires.
- Processed the orders on the application after the items were delivered to customers' doors.
- Practiced safe and secure loading methods to avoid damaging goods.
- Planned efficient routes in order to meet daily demands.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
Outside Sales Representative
Blue World Pools
Houston, TX
12.2018 - 03.2020
- To make and execute appointments with potential clients
- Carefully listened to the homeowners' needs specifically for their families.
- Measured and took pictures of installation site
- Retrieved required proof of homeownership documents from homeowner/s to scan and email to main office.
- Scheduled installation date for custom-designed swimming pool.
- Engaged with prospects to identify decision-makers, timelines and product or service needs.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored customer order process and addressed customer issues.
Outside Sales Representative
ADT Security
Houston, TX
01.2013 - 12.2018
- Designed custom home security systems for the affluent customer
- Developed rapport with customers and established long-term relationships
- Knowledgeable in all of ADT’s new technology to remotely arm/disarm security systems.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Generated sales by prospecting, negotiating contracts and closing.
- Collaborated with other departments to complete sales transactions.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Gate Agent
Delta Global Services
Houston, TX
08.2011 - 12.2013
- Assisted passengers with booking and rebooking flights to their final destinations
- Assured the passengers' passport was current and was required for entry to another country
- Accurately updated paperwork for every flight with detailed information regarding the status of the flight, until the aircraft departed
- Ensured the passenger receives accurate information concerning their connecting flights with boarding locations.
- Printed itineraries and tickets for passengers each day.
- Provided clients with assistance in preparing required travel documents and forms.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Mortgage Loan Originator/Processor
Honor Mortgage
Southfield, MI
01.1998 - 12.2011
- Completed 1003, 1008, and federal disclosures for applicants
- Ordered title commitments, including the chain of title to assure there were no other liens on property
- Responsible for collecting stipulations required by lending institutions for borrower, until file is closed and funded.
Education
Bachelor's degree - Business Management
Baker College
06.2024
Associate of Science - Human Resource Management
Baker College
Flint, MI06.2011
Real - Estate Broker
Baker College
06.2011
Champion School of Real Estate
Houston, TX01.2007
Skills
- Accomplished customer service/sales professional, with over 14 years of demonstrated performance
- Over 5 years of experience notarizing documents for various customers (10 years)
- Outstanding ability to build rapport and nurture business relationships
- Results-oriented manager with 10 years customer service and loan processing experience
- Over 8 years' experience in call-center settings
- Human resources
- Outside Sales
- Retail Management
- Negotiation
- Inside Sales
- Store Management Experience
- Payroll
- Sales Management
- Management
- Business Development
- Account Management
- Compass (1 year)
- Customer service
- Communication skills
- Call center (8 years)
- SharePoint (3 years)
- Quality control (6 years)
- IOs troubleshoot (Less than 1 year)
- Accounting
- Underwriting
- Accounts payable
- Supervising experience
- Sales
Certification
CRM Software (5 years)
B2B Sales (10+ years)
Recruiting (10+ years)
Accounts Receivable
Time management
Loan Origination
Fair Housing Regulations
Property Management (10+ years)
Loan Officer Experience
Salesforce
Leadership (10+ years)
Employee evaluation
Customer relationship management
Credit Analysis (10+ years)
Banking (10+ years)
Office Management (10+ years)
Research (10+ years)
Data entry
Financial services (10+ years)
English
Additional Information
- Certifications and Licenses , Real Estate Broker NMLS
Timeline
Media Service Support
Intouchcx
01.2023 - Current
Client Representative/Hybrid Remote
Vanguard
06.2022 - 12.2022
Loan Advisor
Bridgecrest Financial
03.2022 - 05.2022
Retail Store Manager
Family Dollar Stores to Dollar Tree Stores, Dollar Tree
08.2021 - 03.2022
Grocery Delivery Driver
Shipt Shopper, Delivery
03.2021 - 08.2021
Outside Sales Representative
Blue World Pools
12.2018 - 03.2020
Outside Sales Representative
ADT Security
01.2013 - 12.2018
Gate Agent
Delta Global Services
08.2011 - 12.2013
Mortgage Loan Originator/Processor
Honor Mortgage
01.1998 - 12.2011
Bachelor's degree - Business Management
Baker College
Associate of Science - Human Resource Management
Baker College
Real - Estate Broker
Baker College
Champion School of Real Estate
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