Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline
AssistantManager
Tanya Tabron-Smith

Tanya Tabron-Smith

Mesa,AZ

Summary

Self-motivated, disciplined, and proficient in time management experience. Accomplished customer service/probem resolution professional, with over 14 years of demonstrated performance. Outstanding ability to build rapport and nurture business relationships. Results-oriented manager with 10 years loan processing experience. Over 8 years experience in call-center settings. Build schedules for all employees timely and accurately, weekly. Train and develop associates' skills to successfully execute their tasks. Payment processor. Remote/Hybrid customer service/technical support specialist. Financial Advisor Software troubleshoot Navigate through multiple software systems. Telecommunication Travel Counselor Office/Clerical Authorized to work in the US for any employer

Overview

14
14
years of professional experience
1
1
Certification
1
1

10

Work History

Media Service Team Lead

24-7 Intouch
01.2023 - Current
  • Receive incoming calls from customers with billing and technical issues with their devices
  • Guide customers through the steps to correct issues they are experiencing
  • Transfer customers to other departments that have issues outside of my scope of billing and technical support to the correct department based on their circumstances
  • Adhere to call handling time and associated metrics
  • Chat support
  • Office/Clerical

Travel Agent/Customer Service

ARCHER TRAVEL SERVICE, INC
12.2022 - Current
  • Plan and sell destination weddings, business travel, and group vacations
  • Follow through to assure client receives boarding pass and itinerary 48 hours prior to departure
  • Set up payment plans for clients who desire paying for trip over time
  • Cooperating with clients to determine their needs and educate them on destination suggestions based on their desired experience
  • Offer resort suggestions, car rental, and airfare quotes.

Client Representative/Hybrid Remote

Vanguard
06.2022 - 12.2023
  • Received inbound and made outbound calls from clients requesting assistance with their investment portfolios
  • Transitioned clients' funds from the legacy platform to our digital brokerage platform with more movement of money options
  • Communicated with other departments when necessary to update, correct, or investigate suspicious callers attempting to "take over" our clients' accounts
  • Recommended options such as money market accounts, trusts, and IRAs depending on investment objectives
  • Utilized CRM system for client information
  • Chat support
  • Navigate through multiple software systems
  • Software troubleshoot
  • Office

Clerical Loan Advisor

Bridgecrest Financial
03.2022 - 12.2022
  • Collected past-due payments from customers
  • Gave financial advice to assist customers catch up on their delinquent accounts
  • Received inbound and outbound calls
  • Built rapport with my customers and followed up to assure accounts are paid in full
  • Posted payments on clients' behalf
  • Adjusted clients' claims
  • Office/Clerical

Store Manager, Clerical Assistant Store Manager

Family Dollar Stores to Dollar Tree Stores, Dollar Tree
01.2022 - 03.2022
  • Managed 8 cashiers and 5 stockers
  • Ordered store supplies and product inventory weekly
  • Created schedules for all employees
  • Interviewed, hire, train, and develop employees
  • Performed daily and nightly drawer counts
  • Motivated entire team to perform above expectations
  • Met or exceed financial goals in my district
  • Office/

08.2021 - 01.2022
  • Received payments by cash, check, credit card, or automatic debits
  • Assisted customers by providing and resolving their complaints
  • Supervised over 8 employees during the daily operation of the store
  • Highly organized and able to multi-task
  • Excellent verbal and written communication skills used for injury reports and employee disciplinary reports.

Outside Sales Representative

Shipt Shopper, Delivery
12.2020 - 08.2021
  • Received customers' grocery order requests via the Shipt application and completed their requests by shopping for them at Meijer, Target, CVS, etc, and delivered them to their homes on time
  • Communicated with customers via text or phone to assure they receive exactly what they prefer when there are questions regarding specific desires
  • Processed the orders on the application after the items were delivered to customers' doors.

lead generation, Office/Clerical, Custom Homes Sales Representative

Blue World Pools
01.2018 - 12.2020
  • To make and execute appointments with potential clients
  • Carefully listened to the homeowners' needs specifically for their families
  • Measured and took pictures of installation site
  • Retrieved required proof of homeownership documents from homeowner/s to scan and email to main office
  • Scheduled installation date for custom-designed swimming pool

ADT Security
01.2013 - 12.2018
  • Designed custom home security systems for the affluent customer
  • Developed rapport with customers and established long-term relationships
  • Discussed customers’ needs and offer a system that fits their needs
  • Knowledgeable in all of ADT’s new technology to remotely am/disarm security systems.

Gate Agent

Delta Global Services
01.2011 - 12.2013
  • Assisted passengers with booking and rebooking flights to their final destinations
  • Assured the passengers' passport was current and was required for entry to another country
  • Accurately updated paperwork for every flight with detailed information regarding the status of the flight, until the aircraft departed
  • Ensured the passenger receives accurate information concerning their connecting flights with boarding locations.

Mortgage Loan Originator/Processor

Honor Mortgage
01.1998 - 12.2011
  • Completed 1003, 1008, and federal disclosures for applicants
  • Ordered title commitments, including the chain of title to assure there were no other liens on property
  • Responsible for collecting stipulations required by lending institutions for borrower, until file is closed and funded.

Education

Bachelor's degree - Business Management

Baker College
Allen Park, MI
06.2024

Associate of Business - Human Resource Management

Baker College, Allen Park

Real Estate Broker - Estate Broker

Middleton School of Real Estate
Southfield, MI

Skills

  • Accomplished customer service/sales professional, with over 14 years of demonstrated performance
  • Over 5 years of experience notarizing documents for various customers (10 years)
  • Outstanding ability to build rapport and nurture business relationships
  • Results-oriented manager with 10 years customer service and loan processing experience
  • Over 8 years' experience in call-center settings
  • Human resources
  • Outside Sales
  • Retail Management
  • Negotiation
  • Inside Sales
  • Store Management Experience
  • Payroll
  • Sales Management
  • Management
  • Business Development
  • Account Management
  • Compass (1 year)
  • Customer service
  • Communication skills
  • Call center (8 years)
  • SharePoint (3 years)
  • Quality control (6 years)
  • I
  • iOS troubleshoot (Less than 1 year)
  • Accounting
  • Underwriting
  • Accounts payable
  • Supervising experience
  • Sales

Certification

CRM Software (5 years) B2B Sales (10+ years) Recruiting (10+ years) Accounts Receivable Time management Loan Origination Fair Housing Regulations Property Management (10+ years) Loan Officer Experience Salesforce Leadership (10+ years) Employee evaluation Customer relationship management Credit Analysis (10+ years) Banking (10+ years) Office Management (10+ years) Research (10+ years) Data entry Financial services (10+ years) English

Additional Information

  • Certifications and Licenses , Real Estate Broker NMLS

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Media Service Team Lead

24-7 Intouch
01.2023 - Current

Travel Agent/Customer Service

ARCHER TRAVEL SERVICE, INC
12.2022 - Current

Client Representative/Hybrid Remote

Vanguard
06.2022 - 12.2023

Clerical Loan Advisor

Bridgecrest Financial
03.2022 - 12.2022

Store Manager, Clerical Assistant Store Manager

Family Dollar Stores to Dollar Tree Stores, Dollar Tree
01.2022 - 03.2022

08.2021 - 01.2022

Outside Sales Representative

Shipt Shopper, Delivery
12.2020 - 08.2021

lead generation, Office/Clerical, Custom Homes Sales Representative

Blue World Pools
01.2018 - 12.2020

ADT Security
01.2013 - 12.2018

Gate Agent

Delta Global Services
01.2011 - 12.2013

Mortgage Loan Originator/Processor

Honor Mortgage
01.1998 - 12.2011

Bachelor's degree - Business Management

Baker College

Associate of Business - Human Resource Management

Baker College, Allen Park

Real Estate Broker - Estate Broker

Middleton School of Real Estate

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Tanya Tabron-Smith