TANYA A TARANKOVA
Happy Valley,OR
Summary
Seeking a position as a Business & Employment Specialist with the State of Oregon Employment Department utilizing over 10 years of customer service experience providing high-quality services to individuals of diverse population.
Summary of Qualifications:
A results-driven, team-oriented Customer Service Professional with more than 10 years of customer service experience. Values diverse perspectives, assumes good intent, and acts with compassion. Values: integrity, respect and community.
Overview
26
26
years of professional experience
Work History
Caregiver
DHS - Aging And People With Disabilities
01.1998 - Current
- Completed high volume of quality work within rigid timeliness
- Exhibited genuine interactions with clients
- Utilized ability for teamwork to solve problems
- Operated within time frames to complete goals
- Worked under pressure
- Answered clients questions with diplomacy
- Analyzed personal information
- Demonstrated active listening skills
- Critical thinker
- Excellent communication skills
- Interviewed clients
- Problem solving skills
- Demonstrated adaptability, flexibility and creativity
- Provided customized on-on-one conversation with clients
- Gathered necessary information to determine clients’ needs
- Provided referrals to community resources and supportive service agencies for needed services
- Assisted with application process and documentation
- Managed approximately 30 incoming calls, emails and faxes per day
Customer Service/Assistant Manager
Azove Bakery & Deli
01.2009 - 01.2012
- Delivered customer service by greeting and assisting customers
- Recruited and interviewed
- Trained employees
- Conflict resolution skills
- Demonstrated adaptability, flexibility and creativity in problem-solving
- Developed team atmosphere with employees
- Fast paced environment
- Prioritized and acted decisively under pressure
- Demonstrated ability to adapt approach to different learning styles among staff
- Built trust and respect through dependability and organization skills
- Exhibited people management skills
- Reviewed daily task list and priorities
- Managed approximately 40 incoming calls, emails and faxes per day from customers and companies
Customer Service/Salesperson/Cashier
Victoria's Secret & PINK
1998 - 1999
- Greeted and helped customers
- Achieved goals by making high sale cashier handling
- Demonstrated interpersonal communication skills
- Delivered great organizational skills
- Stepped in to assist teammates when needed
- Resolved things in timely manner
- Managed approximately 20 incoming calls from customers
Education
Degree - Dental Assistant
Apollo College
Portland, OR06.1999
High School Diploma -
Cleveland High School
Portland, OR06.1998
Skills
- Basic mathematics
- (MS Office)
- Outstanding writing and grammar skills
- Strong computer skills
- Excellent Communication
- Fluent in Russian and English language
- Flexible and Adaptable
- Organization and Time Management
- Dependable and Responsible
- Written Communication
- Organizational Skills
- Problem-Solving
Timeline
Customer Service/Assistant Manager
Azove Bakery & Deli
01.2009 - 01.2012
Caregiver
DHS - Aging And People With Disabilities
01.1998 - Current
Customer Service/Salesperson/Cashier
Victoria's Secret & PINK
1998 - 1999
Degree - Dental Assistant
Apollo College
High School Diploma -
Cleveland High School
Similar Profiles
Guinevere OuelletteGuinevere Ouellette
Lead Case Manager at DHS/Aging and People With DisabilitiesLead Case Manager at DHS/Aging and People With Disabilities
Kathleen MataKathleen Mata
Caregiver at DHS - Aging And People With DisabilitiesCaregiver at DHS - Aging And People With Disabilities
Yelena BobrovnikovaYelena Bobrovnikova
Home Care Provider at DHS - Aging And People With DisabilitiesHome Care Provider at DHS - Aging And People With Disabilities