Tanya Tarlton
Tryon,OK
Summary
Personable and organized, with keen ability to connect with patients and coordinate their treatment plans effectively. Possesses knowledge of patient care protocols and case management, coupled with skills in scheduling and patient communication. Dedicated to enhancing patient experiences and ensuring seamless treatment processes.
Overview
20
20
years of professional experience
Work History
Front Desk/Orthodontic Treatment Coordinator
Kierl Orthodontics
09.2020 - Current
- Coordinated patient appointments to streamline clinic operations and enhance patient flow.
- Improved patient intake process by implementing efficient scheduling systems.
- Communicated with patients for appointment reminders, reducing no-show rates.
- Enhanced patient satisfaction with timely follow-ups and care coordination.
- Managed treatment plans to ensure accurate and personalized patient care.
- Improved efficiency by organizing and updating patient files regularly.
- Assisted with patient billing inquiries to resolve issues promptly.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
Front Desk/Orthodontic Treatment Coordinator
Schuessler Orthodontics
11.2016 - 03.2020
- Coordinated patient appointments to ensure efficient clinic scheduling.
- Assisted patients in understanding treatment plans to improve patient satisfaction.
- Organized patient files and updated records, maintaining confidentiality and accuracy.
- Enhanced patient communication, addressing inquiries and providing necessary information.
- Scheduled and confirmed appointments, optimizing clinic time management.
- Improved patient satisfaction with attentive and responsive service.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
- Verified patient insurance eligibility and benefits.
Dental Practice Manager
Ocean Dental
06.2005 - 11.2016
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
- Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
- Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
- Designed an efficient recall system that resulted in higher appointment compliance rates among existing patients.
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
- Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
- Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
- Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
- Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
- Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Yale High School
Skills
- Patient scheduling
- Care coordination
- Treatment planning
- Insurance verification
- Appointment management
- Patient follow-up
- Client communication
- Administrative support
- Office organization
- Time management
- Customer service
Timeline
Front Desk/Orthodontic Treatment Coordinator
Kierl Orthodontics
09.2020 - Current
Front Desk/Orthodontic Treatment Coordinator
Schuessler Orthodontics
11.2016 - 03.2020
Dental Practice Manager
Ocean Dental
06.2005 - 11.2016
High School Diploma -
Yale High School
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