Summary
Overview
Work History
Education
Skills
Timeline
Manager

TANYA TAYLOR

Atlanta,GA.

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

23
23
years of professional experience

Work History

Manager

H&M Hennes & Mauritz
Atlanta, GA
09.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures. Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained on application of projects, customer relations and customer service.
  • Conducted employee observations and documented findings. Managed scheduling, training and inventory control.
  • Addressed customer concerns with suitable solutions. Increased monthly sales.

Assistant Manager

MAC /The Hudson Group
Atlanta, GA
12.2018 - 08.2020
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Created strategies to develop and expand existing customer sales, which resulted in increase in monthly sales.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across department.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Operations Manager

Gloria's Floral & Gifts
Conyers, GA.
01.2005 - 01.2018
  • Established positive and effective communication among unit staff and organization leadership.
  • Boosted company efficiency through technology upgrades and process improvements and increased monthly sales.
  • Managed scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.

Flight Attendant

ASAirlines
Atlanta, Ga.
03.2008 - 11.2009
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights. Followed safety, passenger and supply pre-flight checklists.
  • Demonstrated safety equipment and procedures to meet FAA guidelines. Took measures during unusual conditions to maximize safety of customers and crew.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

Manager

Richs/Macys Federated Stores
Lithonia, GA.
10.2002 - 12.2005
  • Improved profitability by executing daily, weekly and monthly floor plan changes. Implemented sales and shelving strategies to achieve and surpass revenue targets.
  • Mentored employees in sales, complex issues and difficult customers.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Placed reorders and followed up on pending orders to meet customer demand. Organized and updated schedules to optimize coverage for expected customer demands.
  • Met or exceeded fiscal sales goals, maximizing operating budgets. Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Supported retail associates to drive quality performance and experiences for guests.
  • Accomplished multiple tasks within established timeframes.

Executive Administrative Assistant

The Coca-Cola Company
Atlanta, GA.
02.2000 - 07.2002
  • Managed director's calendar and prepared meeting agenda and materials. Prepared and updated office records and accounts according to client and executive needs.
  • Made travel arrangements for employee trips and conferences. Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Managed external contacts and kept track of periodic communication needed for priority actions. Coordinated meeting and work schedules for staff teams and executives.
  • Created PowerPoint presentations used for diverse business needs.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones. Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed and tracked expenses to meet company budget requirements. Managed daily invoices, reports and proposals.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.

Education

Business Management And Marketing

Dekalb Technical College
Clarkston, GA

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ
09.2014

Bachelor of Arts - Commercial And Advertising Art

International Fine Arts College
Miami, FL
06.1989

Skills

  • Team building and Managing employee relations
  • Workforce management and Sales strategies
  • Communication and Critical thinking
  • Customer relations and Customer outreach
  • Administrative operations and Report writing
  • Training,Development, and Supervision
  • Leadership development and Employee development
  • Driving business growth and Profit and loss accountability
  • Scheduling and Coordinating
  • Sales Activities

Timeline

Manager

H&M Hennes & Mauritz
09.2021 - Current

Assistant Manager

MAC /The Hudson Group
12.2018 - 08.2020

Flight Attendant

ASAirlines
03.2008 - 11.2009

Operations Manager

Gloria's Floral & Gifts
01.2005 - 01.2018

Manager

Richs/Macys Federated Stores
10.2002 - 12.2005

Executive Administrative Assistant

The Coca-Cola Company
02.2000 - 07.2002

Business Management And Marketing

Dekalb Technical College

Bachelor of Science - Criminal Justice

University of Phoenix

Bachelor of Arts - Commercial And Advertising Art

International Fine Arts College

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TANYA TAYLOR