Tanya Taylor
HARPER WOODS,MI
Summary
Proven track record in enhancing production efficiency and quality inspection at Stellantis, coupled with expertise in customer relationship management at Comcast, Xfinity. Skilled in safety compliance and consultative sales, demonstrating significant improvements in product quality and customer satisfaction. Achieved seamless team collaboration and operational enhancements through effective training and leadership.
Overview
16
16
years of professional experience
Work History
Production Line Worker
Stellantis
03.2011 - Current
- Trained new employees by demonstrating operation of production line machinery.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other production workers to achieve smooth running of production line.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Customer Account Executive
Comcast, Xfinity
09.2008 - 01.2011
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Applied consultative approach and established script responses to overcome customer objections.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Evaluated customers' potential needs to make appropriate recommendations.
Education
Master of Arts - Organizational Management H.R
Ashford University
San Diego, CABachelor of Arts - English
Wayne State University
Detroit, MI05.2006
High School Diploma -
Cass Technical High School
Detroit, United States06.1999
Skills
- Safety Compliance
- Finishing work
- Power and hand tools
- Visual inspections
- Quality Inspection
- Repetitive Work
Timeline
Production Line Worker
Stellantis
03.2011 - Current
Customer Account Executive
Comcast, Xfinity
09.2008 - 01.2011
Master of Arts - Organizational Management H.R
Ashford University
Bachelor of Arts - English
Wayne State University
High School Diploma -
Cass Technical High School
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