Tanya Thomas
Indianapolis,IN
Summary
Accomplished Store Manager with a proven track record at Party City, enhancing customer satisfaction and streamlining operations. Expert in inventory management and shift scheduling, I excel in fostering team cohesion and driving sales through innovative merchandising. My leadership is marked by a commitment to problem-solving and exceptional customer service, significantly boosting store performance.
Overview
36
36
years of professional experience
Work History
Store Manager
Party City
East Washington Street Indianapolis, Indiana
07.1999 - Current
- Oversaw daily operations for seamless store functioning.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Lane Bryant
Lafayette Square Mall Indianapolis Indiana
01.1993 - 07.1999
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Shift Supervisor
CVS
Brooklyn, NY
06.1989 - 12.1992
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Sheepshead Bay High School
Brooklyn, NY1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
Timeline
Store Manager
Party City
07.1999 - Current
Store Manager
Lane Bryant
01.1993 - 07.1999
Shift Supervisor
CVS
06.1989 - 12.1992
Sheepshead Bay High School