Tanya Tidmarsh
Williamstown,MA
Summary
Proven Office Administrator with a track record of enhancing efficiency at Bluesky Geospatial Ltd. Skilled in database entry and payroll administration, adept at time management and administrative support. Demonstrated ability to improve customer satisfaction and streamline HR processes, contributing to a positive work environment and achieving company goals.
Overview
31
31
years of professional experience
Work History
Office Administrator
Bluesky Geospatial Ltd
04.2019 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System database, maintained data accuracy and assisted with system changes.
- Shared benefits to plan participants in easy to understand terms.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Submitted reports on payroll activities.
Marketing and Administration Assistant
Bluesky International Ltd
04.2016 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Communicated regularly with customers regarding account questions and issues.
Cleaning Contractor
LadyMuck
10.2008 - 07.2018
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Investigated complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed schedules, invoices, and other business documentation.
Receptionist
Market Bosworth Doctors Surgery
06.2007 - 03.2008
- Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated records.
- Answered phone promptly and directed incoming calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patient problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Sales Associate
Wildgoose Education/ Getmapping/ Bluesky Int Ltd
09.1999 - 04.2006
- Processed quotes and orders from incoming customer inquires.
- Built relationships with customers to encourage repeat business.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Trained new employees
- Represented the company at external exhibitions.
Temp Worker
Temping Agency
07.1999 - 09.1999
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
Salesperson
Flint Distribution Ltd
09.1996 - 07.1999
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Stock Controller
TDP Textiles Ltd
06.1993 - 07.1996
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Maintained effective team member communication.
Education
BTEC National Diploma - Graphic Design
Burton And South Derbyshire College
Burton On Trent, Staffordshire, UK06.1993
GCSE's -
Ashby De La Zouch Grammar School
Ashby De La Zouch, Leicestershire, UK06.1991
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Payroll
- Inbound phone call handling
- Payroll Administration
Timeline
Office Administrator
Bluesky Geospatial Ltd
04.2019 - Current
Marketing and Administration Assistant
Bluesky International Ltd
04.2016 - 07.2018
Cleaning Contractor
LadyMuck
10.2008 - 07.2018
Receptionist
Market Bosworth Doctors Surgery
06.2007 - 03.2008
Sales Associate
Wildgoose Education/ Getmapping/ Bluesky Int Ltd
09.1999 - 04.2006
Temp Worker
Temping Agency
07.1999 - 09.1999
Salesperson
Flint Distribution Ltd
09.1996 - 07.1999
Stock Controller
TDP Textiles Ltd
06.1993 - 07.1996
BTEC National Diploma - Graphic Design
Burton And South Derbyshire College
GCSE's -
Ashby De La Zouch Grammar School
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