Tanya Timmons
North Las Vegas,NV
Summary
Dynamic professional with a proven track record at ELEVANCE HEALTHCARE, excelling in client representation and case management. Recognized for resolving conflicts with empathy and maintaining compliance with regulations. Skilled in analytical reasoning and document management, ensuring high-quality service and client satisfaction in fast-paced environments.
Overview
41
41
years of professional experience
Work History
Pharmacy Advocate
RDI Marketing
06.2024 - 05.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Sales Associate
Green Valley Grocery
06.2023 - 05.2024
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Customer Service Representative I
ELEVANCE HEALTHCARE
08.2020 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
ELIGIBILITY WORKER II
LOS ANGELES COUNTY PUBLIC SOCIAL SERVICES
03.1995 - 03.2020
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
FRONT CASHIER
Target
04.1996 - 04.1998
- Helped customers complete purchases, locate items, and join reward programs.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Approached every question or concern with calm and level-headed approach.
INTERMEDIATE CLERK
Los Angeles Sheriff's Department
06.1984 - 09.1988
- Streamlined office operations by effectively managing incoming and outgoing correspondence.
- Safeguarded sensitive information by following strict confidentiality protocols within the workplace.
- Reduced response time to customer inquiries with prompt and courteous communication via phone and email.
Education
High School Diploma -
LENNOX HIGH SCHOOL
Inglewood, CA06-1984
Skills
- Document filing
- Document review
- Analytical reasoning
- Client representation
- Case preparation
- Active listening
- Case management
- Document management
- Judgement and decision making
Timeline
Pharmacy Advocate
RDI Marketing
06.2024 - 05.2025
Sales Associate
Green Valley Grocery
06.2023 - 05.2024
Customer Service Representative I
ELEVANCE HEALTHCARE
08.2020 - 10.2023
FRONT CASHIER
Target
04.1996 - 04.1998
ELIGIBILITY WORKER II
LOS ANGELES COUNTY PUBLIC SOCIAL SERVICES
03.1995 - 03.2020
INTERMEDIATE CLERK
Los Angeles Sheriff's Department
06.1984 - 09.1988
High School Diploma -
LENNOX HIGH SCHOOL
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