TANYA TORRES
Albuquerque,NM
Summary
Compassionate case management professional with extensive social services experience. Skilled in creating and managing individualized plans for clients and families, and providing support to help them reach their goals. Knowledgeable in the areas of mental health and addiction, and able to effectively collaborate with various stakeholders to create positive outcomes. Committed to advocating for clients and providing them with the resources they need to lead successful lives. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Case Manager
Ensemble HealthCare
Albuquerque, NM
09.2022 - 12.2024
- Participated in team meetings to discuss case management strategies for individual cases
- Educated clients on available community resources and how to access them effectively
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care
- Demonstrated success in building relationships with clients and providing emotional support
- Implemented case management plans, provided assessments, and offered counseling and support
- Monitored and evaluated case management services to ensure quality and effectiveness
- Coordinated meetings between clients, family members and other health care providers involved in the treatment process
Administrative Assistant
Alta Vista Regional Hospital
Las Vegas, NM
05.1996 - 10.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Certified Peer Specialist
Darrin’s Place
Espanola, NM
11.2020 - 08.2022
- Educated families about the importance of providing emotional support during times of distress
- Advised clients on available community resources that could help them reach their goals
- Collaborated closely with other providers in order to ensure continuity of care across multiple settings
- Facilitated group activities and discussions on topics related to mental health, substance use, and general life skills
- Assisted clients in setting achievable goals towards recovery while also holding them accountable for any setbacks
- Established rapport with clients by demonstrating empathy, understanding, and respect
- Collected UA samples from patients to send for testing during their time at Rehabilitation Program.
Case Manager
El Centro Family Health Care
Las Vegas, New Mexico
01.2016 - 11.2020
- Participated in team meetings to discuss case management strategies for individual cases
- Educated clients on available community resources and how to access them effectively
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care
- Demonstrated success in building relationships with clients and providing emotional support
- Implemented case management plans, provided assessments, and offered counseling and support
- Coordinated meetings between clients, family members and other health care providers involved in the treatment process
- Evaluated client eligibility for government benefits or entitlements such as Social Security Disability Insurance
- Facilitated referrals to community resources for support services including financial assistance programs
Paralegal
Bustos Law Office
Las Vegas, New Mexico
10.2010 - 01.2016
- Prepared legal documents and filed them in court
- Maintained legal calendar, scheduling appointments and interviews and providing reminders of court appearances
- Handled sensitive and proprietary information with discretion and confidentiality
- Coordinated meetings between attorneys and clients regarding ongoing cases or new business opportunities
- Facilitated communication between clients, witnesses and experts associated with legal matters
Correctional Officer
Santa Fe County Adult Detention Facility
Santa Fe, NM
03.2004 - 10.2010
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, and phone calls.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
High School Diploma - undefined
Robertson High School
Las Vegas, NM05.1993
Skills
- Family Education
- Community Outreach
- Chronic Disease Management
- Records Management
- Care Coordination
- Case Management
- Case Documentation
- Crisis Intervention
- Treatment Planning
- Problem-solving
- Time management
- Active listening
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Data entry and analysis
- Patient support
- Home visits and inspections
- Discharge planning
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Restraint techniques
- Self-defense tactics
- Safety and security enforcement
- Search and seizure procedures
- Surveillance
- Relapse prevention
- Mental health treatment
- Self-care strategies
- Group counseling
- Behavioral health
- Care plan assessment
Certification
- CPSW04/05/2022-04/05/2024
- CCSW07/08/2022-07/08/2024
Timeline
Case Manager
Ensemble HealthCare
09.2022 - 12.2024
Certified Peer Specialist
Darrin’s Place
11.2020 - 08.2022
Case Manager
El Centro Family Health Care
01.2016 - 11.2020
Paralegal
Bustos Law Office
10.2010 - 01.2016
Correctional Officer
Santa Fe County Adult Detention Facility
03.2004 - 10.2010
Administrative Assistant
Alta Vista Regional Hospital
05.1996 - 10.2004
High School Diploma - undefined
Robertson High School