Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Truong

CA

Summary

Driven Front Desk Associate with proven expertise in office administration and patient relations. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by significant improvements in patient experience. Skilled in time management and conflict resolution, adept at fostering positive interactions and exceeding team goals through effective communication and organizational strategies.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Ageless MD
11.2020 - Current
  • Organize front desk area to maintain a professional and welcoming appearance for patients.
  • Manage multiple phone lines, proficiently handling appointments, cancellations, and modifications.
  • Enhance guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Enforce policies and procedures to increase efficiency.
  • Resolve patient issues effectively, ensuring a positive customer experience.
  • Maintain accurate records of customer interactions, ensuring proper documentation within the company's database.
  • Assist in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Facilitate smooth communication between patients, medical staff, and providers for seamless coordination of care.
  • Assist in developing proper consent forms, contracts, and pre and post care material to provide to patients.
  • Contribute to marketing strategy meetings and roll out of various campaigns through social media interaction and management.
  • Promote a positive work environment through active participation and leading in team meetings and contributing ideas for organizational success.
  • Collaborate with staff members to enhance customer service experience and exceed team goals through effective patient satisfaction rates.

Front Desk Associate

Amoderm Cosmetic and Wellness Medical Center
06.2018 - 11.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Develop strong relationships with patients by providing personalized care and interactions.
  • Set up treatment rooms and prepped patients for treatments.
  • Explained doctor recommendations and treatment expectations including pre and post care instructions.
  • Provided consultations on different treatments by assessing patient concerns and desires and walked patients through different treatment options.
  • Helped balance various provider schedules and inventories.
  • Collected treatment deposits, fees, and payments.
  • Managed various social media platforms to enhance patient communication and interaction.

Education

Bachelor of Science - Kinesiology

California State University Fullerton
Fullerton, CA
06.2020

Skills

    Time Management

    Detail Oriented

    Problem-solving skills

    Listening Skills

    Patient Relations

    Oral and written communications

    Training and mentoring

    File Management

    Office Administration

    Conflict Management

    Administrative Skills

    Staff Management

Timeline

Front Desk Associate

Ageless MD
11.2020 - Current

Front Desk Associate

Amoderm Cosmetic and Wellness Medical Center
06.2018 - 11.2020

Bachelor of Science - Kinesiology

California State University Fullerton

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Tanya Truong