Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tanya vigh

Port Richey,FL

Summary

Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 10+ years of retail experience to dynamic new position.

Overview

8
8
years of professional experience

Work History

Online Personal Shopper

Walmart
New Port Richey, FL
03.2021 - 11.2024
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Secured and stored items until customer pickup.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.

Assistant Store Manager

Dollar Tree
Port Richey, FL
10.2018 - 03.2021
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Department Coordinator

Marshall's Dept Store
Clearwater, FL
09.2016 - 10.2018
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Followed safety protocols and company processes and procedures.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Balanced workloads to meet targets without overtaxing employees.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.
  • Interpreted and explained work procedures and policies to brief staff.
  • Resolved customer complaints or answered customers' questions.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Education

Associate of Arts - General Studies

Pasco-Hernando State College
New Port Richey, FL
08-2003

Skills

  • Delivery Management
  • Decision-Making
  • Customer Service
  • Planning and Organization
  • Deadline Driven
  • Attention to Detail
  • Prioritizing Orders
  • Verifying Order Accuracy
  • Online Order Processing
  • Upbeat and Outgoing Attitude
  • Heavy Lifting
  • Flexible Schedule
  • Relationship Building
  • Physical Stamina
  • Product Knowledge
  • Verbal and Written Communication
  • Delivery procedures
  • Order coordination

References

References available upon request.

Timeline

Online Personal Shopper

Walmart
03.2021 - 11.2024

Assistant Store Manager

Dollar Tree
10.2018 - 03.2021

Department Coordinator

Marshall's Dept Store
09.2016 - 10.2018

Associate of Arts - General Studies

Pasco-Hernando State College

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