Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Villalobos

Solvang,CA

Summary

Public Relations and Social Media Intern at Santa Ynez Valley Community Outreach, adept in PR strategy development. Leveraged strong communication skills and media relations expertise to enhance company visibility and foster innovative campaign ideas. Demonstrated leadership as Lead Barista, improving team productivity and customer satisfaction. Proficient in social media management and public speaking, consistently achieving targeted results. Energetic and ready to prepare eye catching projects.

Overview

4
4
years of professional experience

Work History

Barista

The Solvang Coffee House
04.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Public Relations Intern

Santa Ynez Valley Community Outreach
01.2024 - Current
  • Increased awareness of company services and programs with implementation of PR strategies.
  • Maintained and updated media contact lists and databases for ease of access.
  • Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
  • Drafted, edited and distributed press releases, media advisories and other public relations materials.
  • Produced monthly event flyers and creative menus for Meals On Wheels Program.

Cleaner Helper

Karla's Cleaning
06.2020 - Current
  • Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
  • Assisted in the maintenance of Airbnbs in Solvang.

Lead Barista

Holy Grounds Cafe
07.2023 - 12.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.

Waitress

California Tacos Cantina And Distillery
07.2021 - 12.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Associate of Arts - Communication Studies

Santa Barbara City College
Santa Barbara, CA
05.2024

Associate of Arts - Spanish

Santa Barbara City College
Santa Barbara, CA
05.2024

Skills

  • Communications strategies
  • Social Media Posts
  • Media Relations
  • Press releases
  • Social Media Platforms
  • Document Management
  • Schedule Management
  • Translation Services
  • Fundraising Support
  • Project Management
  • Problem-Solving
  • Leadership
  • Public Speaking
  • Communication Management
  • PR strategy development
  • Digital Communications
  • Public Relations Strategies

Timeline

Barista

The Solvang Coffee House
04.2024 - Current

Public Relations Intern

Santa Ynez Valley Community Outreach
01.2024 - Current

Lead Barista

Holy Grounds Cafe
07.2023 - 12.2023

Waitress

California Tacos Cantina And Distillery
07.2021 - 12.2021

Cleaner Helper

Karla's Cleaning
06.2020 - Current

Associate of Arts - Communication Studies

Santa Barbara City College

Associate of Arts - Spanish

Santa Barbara City College

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Tanya Villalobos