Tanya Villalpando
Laredo,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
UPS
Laredo , TX
09.2023 - 04.2024
- Assist customers with providing rates using UPS software such as E2k, UFH Pricing, and E-price requested through Bid boards such as Peak, RXO and Ryder Trucker tools providing shipment information such as pick up and delivery time, booking flight information monitoring shipments on a daily basis utilizing UPS software. .
- Coordinating of pick up requests for Domestic and International shipments communicating with International Service Centers to ensure freight delivery.
- Provide information on bid boards such as Air way bills , packing list, Bill of Lading forms, Commercial Invoices, Shipper Letter of Instruction, and other related documents.
- Create and maintain records of all awarded, incoming and outgoing shipments via shipment logs.
- Tracked and traced air shipments on E2k in order to maintain and provide current status information for customers on Bid boards.
- Assist quote team with clerical needs such as replying to emails in a timely manner.
- Provided customer service support by answering inquiries regarding shipment status or delivery time frames.
- Monitored cargo movements to ensure timely arrival at destination ports.
- Updated computer system with details such as dimensions, weights and general waybill data.
Customer Service Representative
UPS
Laredo , TX
10.2022 - 06.2023
- Performed customer service duties such as responding to inquiries via phone and email, providing quotes via UPS software.
- Data entry of shipments on UPS Software providing documentation including commercial invoices, packing slips, bills of lading, air waybills.
- Updated customers via email with information on shipment tracking numbers and estimated arrival times.
- Assisted with the scheduling of pickup requests for quotes approved by customers.
- Coordinating domestic and international pick up requests with UPS Service Centers.
Property Manager
Las Plazas of Laredo
Laredo , TX
03.2016 - 01.2022
- Collected monthly rental fees, deposits and payments.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Assist prospects with leasing information. Post rent payments and maintenance requests to Property software such as Yardi Breeze. Market properties on Zillow, RentCafe, Apartments.com.
Education
High School Diploma -
United High School
Laredo Skills
- Outstanding customer service
- Multi-Task Management
- teamwork
- conflict resolution
Timeline
Customer Service Representative
UPS
09.2023 - 04.2024
Customer Service Representative
UPS
10.2022 - 06.2023
Property Manager
Las Plazas of Laredo
03.2016 - 01.2022
High School Diploma -
United High School
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