Tanya Vinson
CHARLESTON,MO
Summary
Proven leader in retail and healthcare sectors, notably with Casey's General Stores Inc., where spearheaded initiatives that significantly enhanced customer satisfaction and store performance. Expert in inventory control and customer service management, strategic planning and team-building skills led to measurable improvements in operations and sales growth. Excelled in fostering vendor relationships and mentoring staff, achieving a positive impact on business development.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Casey's General Stores Inc
2023.07 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Person Care Aide
ALWAYS THERE IN-HOME CARE INC.
2018.03 - Current
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Communicated effectively with diverse patient populations using active listening skills and cultural sensitivity, establishing trust and rapport quickly.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Recognized for consistent punctuality and reliability, receiving positive feedback from supervisors and coworkers alike.
Education
High School Diploma -
Charleston High School
Charleston, MO05.2006
Skills
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Team Building and Leadership
- Vendor Management
- Attention to Detail
- Staff Supervision
- POS Systems
Timeline
Assistant Store Manager
Casey's General Stores Inc
2023.07 - Current
Person Care Aide
ALWAYS THERE IN-HOME CARE INC.
2018.03 - Current
High School Diploma -
Charleston High School
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