Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Walton

Charlotte,North Carolina

Summary

Result-driven, focused, and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. I am articulate, personable, and I excel at communication, problem-solving, and team leadership, ensuring high-quality customer service. Skilled in conflict resolution, time management, and active listening to exceed customer expectations consistently while demonstrating a passion for building relationships, cultivating partnerships, and growing businesses.

Overview

25
25
years of professional experience

Work History

Credit Analyst

Hearst Magazines
Charlotte, NC
05.2019 - 11.2024
  • Acted as a key liaison between internal departments and clients, resolving billing disputes and ensuring customer satisfaction.
  • Handled account inquiries and created customized payment plans to meet customer needs.
  • Sent accurate and timely invoices; followed up to ensure prompt payments.
  • Maintained accurate records of all transactions related to credit activities.
  • Monitored customer accounts to ensure timely payments were made in accordance with advertisement agreements.
  • Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.

Collections Supervisor

Republic Finance
Charlotte, NC
03.2023 - 05.2024
  • Supervised and trained a team of customer-facing collection agents, ensuring regulatory compliance and service excellence.
  • Handled escalated customer calls and implemented resolutions promptly to maintain satisfaction.
  • Streamlined communication across teams, improving call response times and issue resolution.
  • Maintained daily task logs and updated customer information accurately in the system.

Credit Specialist Team Lead

Sharonview Federal Credit Union
Fort Mill, SC
09.1999 - 08.2023
  • Assisted in the resolution of disputes between customers and creditors or debt collectors.
  • Acted as primary customer liaison for credit inquiries and collections.
  • Negotiated settlements with customers who had fallen behind on payments or were at risk of defaulting on their loans.
  • Verified accuracy of customer information, including income and employment status.
  • Handled member complaints and resolved service issues empathetically and efficiently.

Credit Specialist

United Rentals
Charlotte, NC
03.2014 - 05.2018
  • Maintained detailed and accurate records of customer accounts.
  • Resolved vendor inquiries and coordinated repayment solutions.
  • Provided consistent follow-up to ensure customer understanding and compliance with terms.
  • Identified valuable solutions for customers with credit problems.

Home Preservation Loan Administration Manager

Wells Fargo Home Mortgage
Fort Mill, SC
08.2003 - 07.2013
  • Led a customer care team supporting homeowners in loan modification and retention programs.
  • Managed high call volumes, ensured team productivity, and personally handled complex customer inquiries.
  • Conducted orientation, training, and 1-on-1 coaching to improve service levels.
  • Responded promptly to inquiries from borrowers about their accounts or payments due.
  • Evaluated employee performance on an ongoing basis and provided feedback as needed.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Education

Associate of Science - Business Administration

Interboro Institute
New York, NY
05-1990

Skills

  • Negotiation techniques
  • Account reconciliation
  • Verbal and written communication
  • Customer evaluation
  • Relationship management
  • Conflict resolution
  • Attention to detail
  • Problem solving

Timeline

Collections Supervisor

Republic Finance
03.2023 - 05.2024

Credit Analyst

Hearst Magazines
05.2019 - 11.2024

Credit Specialist

United Rentals
03.2014 - 05.2018

Home Preservation Loan Administration Manager

Wells Fargo Home Mortgage
08.2003 - 07.2013

Credit Specialist Team Lead

Sharonview Federal Credit Union
09.1999 - 08.2023

Associate of Science - Business Administration

Interboro Institute

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