Tanya Watson
Desert Hot Springs,CA
Summary
Detail-oriented Head Housekeeper known for implementing innovative cleaning protocols and managing inventory effectively. Focused on upholding quality control measures and promoting a safe working environment while enhancing guest experiences.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Head Housekeeper
KEI ENTERPRISES INC
Chula Vista, California
03.2018 - 11.2025
- Supervised daily cleaning operations to ensure high standards of cleanliness and hygiene.
- Managed inventory levels for cleaning supplies, reducing waste and costs effectively.
- Trained staff on safe handling of cleaning chemicals to ensure health and safety compliance.
- Conducted regular inspections of common areas to maintain cleanliness and guest satisfaction.
- Implemented new cleaning protocols that improved efficiency and reduced turnaround time.
- Established quality control measures to uphold service standards across all housekeeping activities.
- Collaborated with maintenance teams to address facility issues promptly and efficiently.
- Reviewed and approved supply orders to stay within department budget constraints.
- Resolved guest complaints related to housekeeping services to ensure satisfaction.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Interacted pleasantly with clients and guests when performing daily duties.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Resolved customer complaints promptly and professionally.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used standard personal protective equipment to minimize chemical splashing incidents.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Inspected furniture for damage or stains in between guest stays.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Verified each completed room against standard plans to maintain consistency.
- Conducted regular performance reviews with staff members to measure progress and set goals.
- Implemented cost savings initiatives within the department while maintaining high levels of cleanliness.
- Maintained up-to-date records of supplies, equipment, and cleaning materials.
- Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
Education
Associate of Science - CAMA-Clinical/Administrive Medical Assistant
San Joaquin Valley College
Visalia, CA 12.2008 - 12.2010
Skills
- Cleaning protocols
- Inventory management
- Chemical safety
- Quality control
Timeline
Head Housekeeper
KEI ENTERPRISES INC
03.2018 - 11.2025
Associate of Science - CAMA-Clinical/Administrive Medical Assistant
San Joaquin Valley College
12.2008 - 12.2010