Tanya Weir
Princeton,WI
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. I am very detail oriented and always pay close attention to trends and product pricing based on the current and future markets.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Hair Salon Owner
Touch Of Style And Tanning LLC
09.2009 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Delegated workplace responsibility to appropriate staff.
- Prepared billings and estimates for customers.
- Researched and evaluated current and potential products used by service staff.
- Utilized best practices theory when selecting vendors and products.
- Upheld 24-hour response time to service requests.
Manager
Personal Best Fitness And Spa
06.2004 - 05.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Hair Stylist
Headliners
06.2000 - 04.2004
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organized sales area and work station to showcase products and boost sales.
- Monitored current trends to understand fashions and better serve customer needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Preserved patient safety by following safety protocols.
Education
Cosmetology License - Cosmetology Education
Moraine Park Technical College
Fond Du Lac, WI06.2002
High School Diploma -
Princeton High School
Princeton, WI06.2002
Skills
- Trend Expert
- Outstanding Client Retention
- Appointment Coordination
- Hair Maintenance Expert
- Highlights and Lowlights
- Schedule Management
- Marketing Familiarity
- Color Corrections
- Business Management
- Customer Consultation
- Razor Cutting Expert
- Cosmetology
- Relationship Building and Management
- Cuts for Women
- Detail-Orientated
- Men and Women Haircuts
- Sales Expertise
- Advanced Communication Skills
- Highly Motivated Self-Starter
- Wisconsin Licensed Cosmetologist
Certification
- Managers License - 2004
- Certified Cosmetologist - 2002
Timeline
Hair Salon Owner
Touch Of Style And Tanning LLC
09.2009 - Current
Manager
Personal Best Fitness And Spa
06.2004 - 05.2009
Hair Stylist
Headliners
06.2000 - 04.2004
Cosmetology License - Cosmetology Education
Moraine Park Technical College
High School Diploma -
Princeton High School
- Managers License - 2004
- Certified Cosmetologist - 2002
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