Tanya wicklund
Laurens,SC
Summary
Adaptable professional with extensive experience in customer service and point-of-sale operations. Recognized for attention to detail and ability to thrive in fast-paced environments while maintaining a collaborative work atmosphere. Dedicated professional with strong customer service skills. Known for resolving issues promptly and enhancing customer satisfaction through effective communication and teamwork. Results-driven individual with a proven track record in customer relations and team collaboration. Skilled at promoting high customer satisfaction and contributing innovative solutions to enhance team performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
taking care of consumers
Whitten Center
clinton , SC
08.2022 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Cashier
Speedway Gas Station
Dandridge, Tennessee
04.2018 - 07.2022
- Processed customer transactions efficiently and accurately at high-volume gas station.
- Assisted customers with fuel purchases and product inquiries at convenience store.
- Maintained cleanliness and organization of checkout area and store shelves.
- Operated point-of-sale system to handle cash and electronic payments securely.
- Provided excellent customer service by resolving complaints and answering questions.
- Stocked merchandise and monitored inventory levels to ensure product availability.
- Collaborated with team members to maintain a positive work environment.
- Trained new cashiers on procedures, policies, and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
making coffee
Dunkin' Donuts
Sevierville, Tennessee
05.2019 - 10.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
straightning shelves and fitting rooms
Gabriel Brothers
Sevierville, Tennessee
04.2017 - 05.2019
- Organized merchandise on shelves to maintain a neat store appearance.
- Assisted customers in locating products to enhance shopping experience.
- Restocked items promptly to ensure product availability for shoppers.
- Collaborated with team members to streamline inventory management processes.
- Monitored shelf displays for compliance with company standards and guidelines.
- Maintained cleanliness of store aisles and shelves to promote safety and accessibility.
- Supported seasonal setup of promotional displays to attract customer attention.
- Communicated effectively with management regarding inventory needs and stock levels.
- Inspected shelves periodically to identify missing or damaged items.
- Checked shelf inventory for accuracy.
- Stocked shelves with new materials as they arrived in the library.
- Scanned barcodes on items to check them in or out of the library system.
- Tracked usage statistics such as number of visitors per day and most popular genres.
- Responded to patron inquiries regarding location of materials.
- Processed interlibrary loan requests by retrieving requested material from other libraries.
- Attended community meetings or events representing the library's interests.
- Collected overdue books from patrons and assessed fines, when necessary.
- Sorted returned items into appropriate categories for shelving.
- Participated in training sessions related to library procedures or technology updates.
- Recommended titles for purchase based on customer feedback or trends in circulation data.
- Replaced worn labels on book spines with updated ones.
- Helped plan special programs at the library such as author readings and workshops.
- Prepared book displays and other promotional material for library events.
- Created and maintained an organized system for shelving books according to Dewey Decimal Classification.
- Performed basic cataloging duties such as typing titles, authors, and call numbers into the computer system.
- Provided reference assistance to patrons searching for specific information within their area of expertise.
- Maintained records of circulation activity including number of items checked out, overdue books, and lost and damaged materials.
- Prepared, printed and attached classification labels.
- Restocked returned items to correct shelf or storage locations.
- Handled in-person and telephone requests for information and materials.
Education
High School Diploma -
Sevier County High School
Sevierville05-2010
Skills
- Customer relationship
- Point-of-sale operation
- Inventory
- Cash handling
- Product knowledge
- Team collaboration
- Customer service
- Attention to detail
- Active listening
- Communication skills
- Adaptability
- Computer skills
- Training & Development
- Flexible and adaptable
- PPE compliance
- Excellent communication
- Dependable and responsible
- Teamwork and collaboration
- FLUENT IN [LANGUAGE]
- Customer relations
- Verbal communication
Timeline
taking care of consumers
Whitten Center
08.2022 - 10.2023
making coffee
Dunkin' Donuts
05.2019 - 10.2021
Cashier
Speedway Gas Station
04.2018 - 07.2022
straightning shelves and fitting rooms
Gabriel Brothers
04.2017 - 05.2019
High School Diploma -
Sevier County High School