Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tanya Wilkerson

Bonham,TX

Summary

Resourceful Bakery Assistant Manager recognized for exceptional productivity and efficiency in operations. Demonstrates expertise in inventory management, quality control, and team leadership, driving improvements in workflow and customer satisfaction. Strong communication, time management, and problem-solving skills contribute to effective bakery operations. Aiming to leverage these competencies to further enhance business performance in a dynamic environment.

Overview

15
15
years of professional experience

Work History

Freelance Editor

Myself
Bonham, TX
12.2024 - Current
  • Provided feedback on content structure and organization of documents.
  • Identified inconsistencies in text or formatting issues within documents.
  • Edited and proofread social media and blog posts.
  • Researched topics related to edited materials for improved accuracy.
  • Recommended enhancements to articles for optimum readership.
  • Edited manuscripts for grammar, spelling and punctuation errors.
  • Coordinated with authors and other editors throughout the editing process.
  • Conducted thorough research to ensure accuracy and credibility of all published content.
  • Proofed copy to detect and correct errors in spelling, punctuation and syntax.
  • Edited manuscripts, articles, and web content for clarity, grammar, and style consistency.

Bakery Assistant Manager

Brookshires Grocery Company
Bonham, TX
07.2023 - 12.2024
  • Implemented quality control standards, conducting regular product and equipment inspections to ensure compliance.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Delegated work to staff, setting priorities and goals.
  • Interacted with customers to ensure satisfaction with products and services offered.
  • Provided customer service by addressing customer inquiries, complaints, and feedback.

Shift Manager

McDonald's
Bonham, TX
10.2021 - 04.2023
  • Ensured compliance with health and safety regulations.
  • Analyzed sales data to identify trends and areas for improvement.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Documented receipts, employee hours and inventory movement.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Observed and monitored utilization of equipment.
  • Ensured compliance with food safety regulations and quality standards.
  • Responded quickly and effectively to emergency situations as they arose.
  • Trained new employees on company policies, procedures, and job responsibilities.

Shift Leader

Dairy Queen Grill & Chill
Bonham, TX
04.2019 - 01.2020
  • Worked closely with human resources to support employee management and organizational planning.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Monitored employee performance and provided feedback for improvement.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Supervised and led employees to maintain productivity and customer service levels.

Shift Manager

McDonald's
Bonahm, TX
11.2015 - 02.2019
  • Ensured compliance with health and safety regulations.
  • Analyzed sales data to identify trends and areas for improvement.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Documented receipts, employee hours and inventory movement.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Observed and monitored utilization of equipment.
  • Responded quickly and effectively to emergency situations as they arose.
  • Resolved conflicts between staff members in a professional manner.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Determined budgets, production goals and rates based on company policies and requirements.

Crew Member

Braums Ice Cream And Dairy
Bonham, TX
10.2011 - 07.2012
  • Maintained safe food handling practices to prevent germ spread.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Took orders from patrons and input selections into store computer system.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained an organized work area to ensure efficient operations.
  • Tailored orders to address customer allergies and gluten concerns.

Home Health Aide

Red River Regional Health Care
Denison, TX
08.2009 - 11.2009
  • Prepared meals and snacks according to prescribed diets.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Checked patients' pulse, temperature and respiration.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Transported individuals to medical appointments and assisted with errands.
  • Maintained clean and well-organized environment for client happiness and safety.

Education

High School Diploma -

Smart Horizons
Online
04-2025

Skills

  • Creativity and innovation
  • Sanitation enforcement
  • Decision-making capacity
  • Food safety compliance
  • Multitasking proficiency
  • Interpersonal relations
  • Quality control monitoring
  • Proficient in cake decorating
  • Slicer safety
  • Supervisory experience
  • Food management experience
  • Icing techniques
  • Order management
  • Well-versed in inventory management
  • Food presentation
  • Supply ordering
  • POS system operation

References

References available upon request.

Timeline

Freelance Editor

Myself
12.2024 - Current

Bakery Assistant Manager

Brookshires Grocery Company
07.2023 - 12.2024

Shift Manager

McDonald's
10.2021 - 04.2023

Shift Leader

Dairy Queen Grill & Chill
04.2019 - 01.2020

Shift Manager

McDonald's
11.2015 - 02.2019

Crew Member

Braums Ice Cream And Dairy
10.2011 - 07.2012

Home Health Aide

Red River Regional Health Care
08.2009 - 11.2009

High School Diploma -

Smart Horizons

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Tanya Wilkerson