Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Accomplishments
Affiliations
Makes me stand out
References
Timeline
Hi, I’m

Tanya Willhite

Ferriday,LA
Tanya Willhite

Summary

Dynamic and highly experienced professional with 20 years of expertise in conflict resolution, effective customer communication, and comprehensive customer needs assessment. I am poised to leverage my strong skill set to excel in the Customer Service role at your company. With extensive experience across multiple industries, I am a dedicated customer service expert known for my ability to connect with clients and drive customer satisfaction. I thrive in team environments, bringing an outgoing and positive demeanor that fosters strong relationships. My focus on quality, speed, and process optimization sets me apart as a results-driven individual passionate about cultivating partnerships and advancing business growth. I possess a keen attention to detail and exceptional organizational skills, enabling me to manage multiple projects simultaneously with precision and accuracy.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Motivated professional with several years of experience preparing delicious meals for customers. Polished in following proper food handling methods and maintaining correct temperature of food products. Creative and artistic professional committed to strengthening kitchen team with better collaboration, recipes and cooking techniques.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, and adaptability

Overview

20
years of professional experience

Work History

The Cafe
Vidalia, Louisiana

Cook
11.2024 - Current

Job overview

  • Received and stored food and supplies.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Checked quality of food products to meet high standards.
  • Adhered to food safety standards when storing and preparing foods.

Muddy Water Consulting
Byhalia, Mississippi

Owner
08.2024 - Current

Job overview

  • Analyzed industry trends to develop competitive strategies.
  • Developed policies and procedures for the organization.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Secured homes
  • Grass cuts
  • Evictions

Walmart
Topeka, KS

Associate
06.2023 - 03.2024

Job overview

  • Greet customers with a smile and interact while bagging groceries
  • Utilize cash register to assist in taking payments
  • Basic math skills
  • Good communication skills
  • Interpersonal skills
  • Quick thinking
  • Built relationships with customers by providing friendly customer service.
  • Answered store and merchandise questions and led customers to wanted items.

Berlin-Wheeler
Topeka, KS

Customer Service Representative
11.2022 - 06.2023

Job overview

  • I would set up times and places for members to be picked up and transported to their destinations
  • I also speak with social workers, RN's, transportation coordinators etc
  • To set up hospital discharges
  • Read rules, protocols for different insurance plans
  • Speak to Insurance plan members to help assist with members issues regarding transportation
  • Desecalate situations when they are in a difficult manner trying to come to a resolve
  • Read and follow many different rules and regulations to follow to assist in helping with calls
  • Follow a certain time limit to calls to adhere to proper protocols
  • Strong interpersonal skills
  • Strong attention to detail
  • Good organizational skills
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pickup
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Hickory Farms
Topeka, KS

Customer Service Sales Associate
11.2019 - 01.2020

Job overview

  • Compute charges for merchandise or services and receive payments
  • Keep records of transactions, and of the number of customers entering an establishment
  • Recommend and provide advice on a wide variety of products and services
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
  • Increased sales by offering advice on purchases and promoting additional products
  • Achieved perfect attendance and on-time record
  • Completed orders and organized product deliveries to meet customer timetables
  • Prepared large cash deposits with zero discrepancies
  • Worked alongside retail representatives to enhance product presentations and advertising collateral

T & J Mechanics
Topeka, KS

Administrative Office Manager
01.2013 - 04.2019

Job overview

  • Manage backup, security and user help systems
  • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery
  • Control operational budget and expenditures
  • Purchase necessary equipment
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion
  • Developed and implemented policies and procedures and scaled for growth
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
  • Created document management system to reduce paper usage and improve accuracy of tracking
  • Coordinated with office head to establish and monitor operating budget
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Maintained CRM database with customer updates and report generation
  • Created new employee handbook, IT policies and disaster recovery procedures
  • Collaborated to develop standard operating procedures manual for server room access, security access, monitoring systems and telephone system maintenance
  • Created digital filing system to reduce paper usage and toner consumption
  • Maintained extensive investment files and all archives for all managed funds
  • Created mobile work environment using cloud-based document management system and web-based accounting system
  • Designed new website and assisted in integration into property management applications
  • Implemented new training programs for administrative personnel on office operations and latest technologies

Education

TOPEKA TECHNICAL COLLEGE
Topeka, KS

Associate of Applied Science from Medical Assisting
10.1998

University Overview

  • Relevant Coursework and Training Programs:
  • Continuing Education:
  • Honors classes
  • Dean’s list
  • Participated in the University's Mentorship Program
  • 3.5 GPA or better

Skills

  • Barista Experience
  • POS Systems Expertise
  • Coffee Experience
  • Warehousing Functions
  • Computer Networking
  • Multi-Line Telephone Operation
  • Microscopy
  • Medical Terminology Knowledge
  • Interpersonal Conflict Mediation
  • Adobe Acrobat
  • Quality Control
  • Call Center Operations
  • Shipping and Receiving Understanding
  • System Administration
  • Shipping Procedures Understanding
  • Adobe InDesign
  • Administrative Support
  • Medical terminology
  • Order Processing
  • Call center
  • Management
  • Conflict Resolutions
  • Call Triagie
  • Communication skills
  • Managing Multiple Tasks
  • Customer service
  • Customer Consulting
  • Computer skills
  • Problem-Solving Ability
  • Retail sales
  • Writing skills
  • Typing
  • Refund Processing
  • Credit Card Payment Processing
  • Clerical Support
  • Staff Training
  • Computer Proficiency
  • Active Listening
  • Customer Service
  • Sales Expertise
  • Technical Support
  • Order Fulfillment
  • Professional Telephone Demeanor
  • Microsoft Word
  • Administrative and Office Support
  • Retail Sales
  • POS Systems and Ordering Platforms
  • Customer Relations
  • Calm and Professional Under Pressure
  • Stocking and Replenishing
  • Prioritization
  • Research
  • Grammar
  • Executive Management Support
  • Filing
  • Product Promotion
  • Proofreading
  • Critical Thinking
  • 10-Key
  • Typing Proficiency
  • Documentation
  • Money Handling Abilities
  • Microsoft Windows
  • Microsoft Outlook
  • QuickBooks
  • Leadership
  • Data entry
  • Organizational skills

Personal Information

Personal Information
  • Authorized To Work: US for any employer

Accomplishments

Accomplishments

All throughout my college years I was able to maintain a 3.5 GPA or higher and acquired a spot in the honor roll and the Deans list.

Affiliations

Affiliations
I go to church every Sunday when I'm not working that is. Wednesday nights are also family nights with the church and my other family. Thursday evenings are with a church recovery group that night. The other days I might stay in for the evening and watch movies or hang around with friends, sometimes possibly dinner with them. 

Makes me stand out

Makes me stand out
  • I go above and beyond.
  • I'm always looking for a new challenge
  • I've learned to adapt as opposed to making others adapt. 
  • Diverse background
  • Will not stop until I am fully satisfied with the answer/s

References

References
References available upon request.

Timeline

Cook
The Cafe
11.2024 - Current
Owner
Muddy Water Consulting
08.2024 - Current
Associate
Walmart
06.2023 - 03.2024
Customer Service Representative
Berlin-Wheeler
11.2022 - 06.2023
Customer Service Sales Associate
Hickory Farms
11.2019 - 01.2020
Administrative Office Manager
T & J Mechanics
01.2013 - 04.2019
TOPEKA TECHNICAL COLLEGE
Associate of Applied Science from Medical Assisting
Tanya Willhite