Tanya Williams
Nanty-Glo,PA
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
35
35
years of professional experience
Work History
Receptionist
Senior Life
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supported company correspondence by drafting and distributing memos and emails.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Front Desk Manager
Bird In Hand Family Inn
05.2014 - Current
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service
- Arranged special accommodations for guests to maintain optimal satisfaction
- Set and optimized employee schedules to secure proper coverage for all shifts
- Developed lasting relationships with guests that built loyalty and drove hotel revenue
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Supervised front desk operations to ensure that all guests received superior customer service from hotel staff
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to General Manager on a monthly basis
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes
- Worked with housekeeping, laundry, maintenance and group sales to meet all guest needs
- Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns
- Anticipated guests' needs ahead of time and responded to requests efficiently
- Oversaw cash and credit card payment transactions at the front desk
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center
- Managed tasks and responsibilities for front office employees when the team was understaffed
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Managed guest check-in and check-out procedures, reservations and payments.
Front Desk Clerk
Bird In Hand Family Inn
06.2013 - 05.2014
- Upsold packages and additional services to customers to drive business revenue
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Reviewed account information and individual customer charges to produce correct bills
- Managed customer complaints and rectified issues to complete satisfaction
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions
- Investigated and independently resolved all customer complaints to boost satisfaction
- Processed payments, issued bills and kept drawers accurate to meet financial targets
- Maintained clean and presentable reception area to maintain professional business reputation
- Addressed and welcomed many guests to business per day, improving overall customer service and engagement
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Responded to inquiries and room requests made online, by phone or email
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Clerical Support Associate
Elite Mushroom Company
04.1997 - 09.2012
- Answered incoming telephone calls, questions and client inquiries
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Monitored office supply inventory and proactively replenished out-of-stock items
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Called Acme grocery stores daily for mushroom orders and furnished bills for each
- Scanned tickets from pickers to calculate their daily bonuses
- Calculated payroll weekly.
Dietary Aide/Cook Supervisor
Chatham Acres Nursing Home
06.1989 - 02.1996
- Properly stored food and handled all inventorying
- Maintained routine meal schedules and serving times
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved customer satisfaction by finding creative solutions to problems
- Recognized by management for providing exceptional customer service.
Education
Business Administration -
Goldey-Beacom College
Wilmington, DEHigh School Diploma -
Avon Grove High School
West Grove, PA05.1991
Skills
- Guest amenities
- Guest check-in and check-out
- Team building and supervision
- Hospitality services
- Cash Handling
- Office Administration
- Upselling
- Payroll
- Management
- Front Desk
- Office Management
- Dietary Aide Experience
- Guest Services
- Accounts Receivable
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Scheduling
- Administrative Support
- Multi-line telephone operation
Timeline
Receptionist
Senior Life
11.2022 - Current
Front Desk Manager
Bird In Hand Family Inn
05.2014 - Current
Front Desk Clerk
Bird In Hand Family Inn
06.2013 - 05.2014
Clerical Support Associate
Elite Mushroom Company
04.1997 - 09.2012
Dietary Aide/Cook Supervisor
Chatham Acres Nursing Home
06.1989 - 02.1996
Business Administration -
Goldey-Beacom College
High School Diploma -
Avon Grove High School
Similar Profiles
Valencia SayeValencia Saye
Licensed Independent Insurance Agent at Senior LifeLicensed Independent Insurance Agent at Senior Life
Allison BeckAllison Beck
Home Health Caregiver (part-time) at Senior LifeHome Health Caregiver (part-time) at Senior Life
Jannette BradleyJannette Bradley
Program Director at Senior LifeProgram Director at Senior Life