Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Willoughby

Baton Rouge,LA

Summary

Versatile Operations Associate handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 7 years of related experience.

Overview

6
6
years of professional experience

Work History

Operations Assistant

Sephora
10.2022 - Current
  • Assisted operations manager with planning of routine operations and special projects.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Streamlined operations by implementing efficient inventory management systems.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.

Beauty Advisor

Sephora
10.2022 - Current
  • Maintained counter and display areas for cleanliness and organization.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • I still perform all of these on a daily basis in the store that I work in.

Online Customer Service Representative

Sephora
05.2023 - 12.2023
  • Helped customers navigate website to order makeup products online for added convenience and access to larger inventory.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered live online chats to give quick answers and solve problems faster.
  • Managed multiple communication channels simultaneously to maximize productivity while maintaining a high level of accuracy in responses.

Operations Manager

Ulta
11.2017 - 03.2021
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Certification - Makeup Artistry

Makeup Academy
06.2014

High School Diploma -

Denham Springs High School
Denham Springs, LA
05.2006

Skills

  • Project Planning
  • Hiring and Training
  • Inventory Replenishment
  • Strong Problem Solver
  • Event Management
  • Schedule Coordination
  • Event Coordination
  • Clerical Support
  • Supervision and leadership
  • Multitasking Abilities

Timeline

Online Customer Service Representative

Sephora
05.2023 - 12.2023

Operations Assistant

Sephora
10.2022 - Current

Beauty Advisor

Sephora
10.2022 - Current

Operations Manager

Ulta
11.2017 - 03.2021

Certification - Makeup Artistry

Makeup Academy

High School Diploma -

Denham Springs High School

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Tanya Willoughby