Tanya Wright
Human Resources, Benefits & Payroll
Wilmington,NC
Summary
Open to relocation across various locations. Authorized to work in the US for any employer, ensuring flexibility and adaptability in diverse work environments.
Proactive, goal-oriented professional demonstrating exceptional time management and problem-solving capabilities. Recognized for reliability and adaptability, showcasing rapid ability to learn and implement new skills. Dedicated to utilizing these strengths to enhance team performance and foster organizational growth.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
Payroll Specialist
Med-El Corporation
01.2023 - 09.2025
- Processed payroll for 250 employees on a bi-weekly basis, ensuring accurate and timely payment
- Managed all aspects of payroll administration, including data entry, calculations, deductions, and tax withholdings
- Maintained employee records in compliance with company policies and legal requirements
- Collaborated with HR department to ensure accurate employee information and resolve any discrepancies
- Prepared and distributed paychecks or direct deposits to employees according to established schedules
- Responded promptly to employee inquiries regarding payroll matters, providing excellent customer service
- Performed regular audits of payroll data to identify errors or inconsistencies and make necessary corrections
- Generated various reports related to payroll activities such as earnings summaries, tax filings, and labor distribution analysis
- Stayed up-to-date with federal, state, and local regulations governing payroll processes and made necessary adjustments as required
- Assisted in the implementation of new payroll software system, ensuring smooth transition from manual processes
- Collaborated with finance team to reconcile general ledger accounts related to payroll transactions on a monthly basis
- Participated in annual external audits by providing requested documentation related to payroll operations
- Developed standardized procedures for processing special payments such as bonuses or commissions accurately within specified deadlines
- Ensured compliance with wage garnishments orders by accurately calculating deductions from employees' paychecks
- Worked closely with benefits administrators to ensure accurate deduction of insurance premiums from employees' wages
- Achieved an accuracy rate of 100% in processing complex calculations such as overtime pay or shift differentials
- Collaborated with cross-functional teams to develop and implement process improvements, resulting in 90% reduction in payroll errors
- Maintained confidentiality of sensitive employee information at all times, adhering to privacy regulations
- Developed and maintained strong relationships with external vendors such as tax agencies or benefit providers
- Collaborated with accounting team to reconcile payroll-related accounts during month-end close processes
- Provided support during internal audits by preparing documentation related to payroll transactions and controls
- Researched and resolved discrepancies between employees' reported hours worked versus actual recorded time in the system
- Assisted employees with setting up direct deposit accounts for seamless payment processing
- Developed training materials for new hires on how to complete timesheets accurately and submit them for approval
- Coordinated year-end processes including W-2 generation, distribution, and reporting requirements
- Maintained knowledge of current trends in payroll practices through professional development opportunities such as seminars or webinars
Office Manager
MandS Electric LLC
01.2020 - 01.2023
- Reorganize office framework for optimized operational processes.
- Streamline and articulate messages in a timely fashion
- Streamline and supervise scheduling processes for meetings and appointments.
- Control office supply quantities and initiate orders to sustain sufficient inventory.
- Manage offboarding processes when necessary
- Oversee and evaluate employee documentation
- Manage customer billing operations and secure payments.
- Enhance efficiency of QuickBooks record-keeping
- Supervise and confirm precision of weekly payroll documentation.
- Directed oversight of financial commitments involving rent, utility expenses, and insurance policies.
- Maintain integrity of insurance records verifying precision of billing
- Create and uphold pass-fail documentation for employee bonuses.
- Safeguarded sensitive information with discretion, preserving confidentiality of company documents and personnel records.
- Facilitated office events and meetings, securing prompt execution and effective scheduling for all involved parties.
- Executed superior customer support in handling client questions or issues via telephone or email communication.
- Executed consistent inventory checks of office supplies, proactively procuring necessary items to mitigate stock shortages.
- Supported recruitment efforts through interview conduction and onboarding initiatives, fostering seamless integration within team environment.
- Ensured accurate financial records by systematically reconciling accounts payable and receivable transactions for balanced budgets.
- Directed office inventory operations by placing orders, handling requisitions, and receiving shipments
- Coordinated effective communication across departments, tackling issues promptly to uphold positive work relationships.
- Enhanced office efficiency by introducing streamlined filing systems and effective organizational methods.
- Directed facility maintenance requests, partnering with building management to ensure timely repairs or upgrades.
- Streamlined expenditures by implementing rigorous budget monitoring and precise expense tracking for vital supplies and equipment.
- Formulated extensive policy manuals outlining procedures and guidelines, fostering a structured workplace culture
- Bolstered workplace safety through strict adherence to established emergency protocols and executing routine equipment inspections.
- Enhanced document management processes, accelerating response time for client inquiries and requests.
- Rendered comprehensive administrative assistance to senior management, enhancing concentration on strategic decision-making.
- Executed efficient office relocations by thoroughly organizing and managing all facets of the move.
- Enhanced work environment through timely resolution of employee concerns and encouragement of mutual respect culture.
- Established and upheld office policies consistent with company values and regulatory standards, maintaining adherence.
- Settled office conflicts efficiently and justly, promoting a collaborative work environment.
- Administered scheduling and coordination of all office meetings, facilitating efficient operations and reducing conflicts.
- Safeguarded sensitive employee and client information, ensuring utmost confidentiality while upholding trust and integrity.
- Spearheaded comprehensive training program for new hires, bolstering team integration and productivity.
- Facilitated improved communication within office through implementation of centralized digital messaging platform.
- Mitigated issues by employing active listening and open-ended questioning, elevating critical problems to manager.
- Directed administrative support staff in task delegation to optimize office operations
- Onboarded, directed, cultivated, and coached staff, established and assessed goals, executed performance reviews and regulated salaries for staff.
- Directed scheduling of appointments and coordination of itineraries for clients and staff.
- Created effective administrative team through consistent training and growth opportunities.
- Directed management of supervisor itinerary and appointments, enhancing efficiency of scheduling processes.
- Coordinated arrangements for spaces, materials, and catering support during internal and client-focused meetings.
- Enhanced organizational frameworks for payment collections, AP/AR, deposits, and recordkeeping.
Customer Service Representative
Cape Fear Public Utility Authority
07.2018 - 01.2020
- Manage incoming calls to initiate or activate service.
- Establish new accounts in Naviline.
- Handle and route calls using Cisco CivicPlus phone system.
- Billed account fees for new accounts, trash activation, and premise visits. Processed inspection fees and meter set charges efficiently. Managed billing for various services including new account setups and inspections.
- Generate and finalize work orders.
- Manage late payment bill credits efficiently
- Navigated high-stress situations with composure, upholding professionalism while addressing disputes or conflicts.
- Elevated customer satisfaction by swiftly resolving concerns and delivering precise information.
- Addressed customer inquiries regarding products, services, and company details.
- Resolved escalated calls efficiently, achieving satisfactory outcomes for both customers and company
- Documented comprehensive records of customer interactions, facilitating effective follow-up and resolution of issues.
- Cultivated extensive product knowledge to deliver tailored recommendations based on individual customer needs.
- Cultivated strong relationships with customers through effective listening skills, resulting in enhanced retention rates and favorable feedback from clients.
- Guided customers through company website navigation and online order placement, enhancing overall user experience.
- Partnered with team members to establish best practices for consistent customer service delivery.
- Surpassed performance metrics consistently, receiving acknowledgment as a top performer within team
- Detected and corrected discrepancies and errors in customer accounts.
- Oversaw cash drawers across multiple checkout stations while ensuring sufficient cash supply.
- Minimized process inconsistencies while training team members on best practices and protocols.
- Computed accurate order totals, revised accounts, and preserved comprehensive records for inventory management.
- Enhanced efficiency and performance by overseeing productivity and delivering feedback
HR Generalist/Accounting Specialist/Administrative Assistant
Star News Media
07.2015 - 07.2018
- Managed front office operations for company with 90 employees.
- Human Resources Generalist.
- Facilitated administration of human resources policies, procedures, and programs.
- Managed employment and compliance regulatory issues and reporting
- Facilitated employee orientation, development, and training.
- Conveyed updates on process and procedure changes company-wide through diverse communication channels
- Compensation and benefits management.
- Promoted employee safety and wellness initiatives to enhance workplace health. Provided comprehensive counseling services to support employee welfare and mental health. Implemented strategies to improve overall employee health and wellness programs. Facilitated workshops focused on safety measures and wellness resources for staff.
- Developed and compiled reports in PeopleSoft for sales tracking, revenue commission analysis, attendance monitoring, employee birthday tracking, employment verification, pay change documentation, and payroll benefit administration or corrections.
- Serve as primary contact for accounting payment inquiries
- Serve as primary liaison for background verification processes.
- Serve as primary emergency contact for finance department.
- Main liaison for accounting reconciliation.
- Serve as primary liaison for accounts receivable
- Centralize coordination for 1099 payroll processing, entry adjustments, and inquiry management.
- Utilized multitasking skills daily to manage calls, enter orders, reconcile accounting records, and assist walk-in customers.
- Administer carrier payroll weekly in Ultipro, subsequently transitioning to ADP.
- Ensure timely and accurate payment processing by executing accounts payable checks semi-weekly.
- Executed payroll administration with precision, guaranteeing timely payment processing while reducing errors in calculations or deductions.
- Functioned as a trusted advisor for employees across all organizational levels on career development, workplace policies, and conflict resolution.
- Facilitated communication between management and employees to ensure effective conflict resolution, address issues, and clarify compensation and benefits policies.
- Compiled comprehensive reports on key HR metrics for senior leadership review, enhancing informed decision-making regarding human resources operations strategy adjustments.
- Oversaw employee attendance and performance, resolving issues per company policies and procedures.
- Oversaw personnel records and statistical data to ensure accuracy and compliance with applicable regulations.
- Addressed employee inquiries regarding insurance, pension plan, vacation, sick leave, and employee assistance.
- Executed performance reviews and delivered feedback to managers regarding employee performance.
- Partnered with managers to diagnose and resolve employee relations challenges.
- Enhanced organizational filing systems for confidential employee records, resulting in increased accessibility and efficiency.
- Designed and evaluated employee recognition programs
- Executed human resource operational requirements through effective scheduling and assignment of employees.
- Collaborated with departmental managers to identify hiring needs and deliver candidate recommendations.
- Managed employee benefits programs and facilitated open enrollment process.
Sales Training Development Supervisor
Castle Branch LLC
01.2012 - 12.2015
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
- Single handedly assessed, trained, mentored, coached and monitored over 177 sales representatives in 90 days.
- Supervised a team of trainees ranging from 7 - 14 on an ongoing basis while still training all new hires.
- Handled escalations as needed to assist representatives transitioning from classroom training to live self guided calls.
- Conducted remote and side by side call audit to provide feedback with regards to product knowledge, call handling, first call resolution, stats, tone and handle time.
- Used Avaya phones and software to review average calls per day, call work and time in not ready to inform representatives of daily call metrics to improve daily work load and call handling performance.
- Created and implemented training program for the sales department of a growing company of over 200 employees.
- Developed the training procedure, materials and course material.
- Participated in a full company deep dive to clean up branding as the single point of contact for the Sales Department.
- Scheduled and conducted large and small scale meetings both with my direct team as well as interdepartmentally.
Customer Service Mentor
CastleBranch
08.2012 - 12.2013
- Audited calls for team members in Avaya and SugarCRM to increase in call quality, customer satisfaction and handle time
- Audited outgoing written communications for effectiveness and accuracy in the information being provided.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
- Assist all employment screening accounts with any concerns or questions.
- Assisted Deans, Clinical Coordinators, Administrative assistants and others with questions about student orders, drug test results, account changes and managed full activities of one account
Certified Profile Help Desk Agent
Castlebranch
07.2012 - 08.2012
- While working in the Wilmington area call center, registered Employment Applicants and Students for Drug Testing.
- Assisted students and applicants via phone and live chat.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Shop Assistant & Esthetician
Good Look Barbershop
01.2009 - 01.2012
- Created a new system for appointment setting and revenue tracking, as well as a new stream of business for the shop
- Implemented a new tracking process and program for new customers, commissions and ad response.
- Supported staff in appointment setting and management.
- Handled all cash transactions for the entire shop, complete with day end cash balancing.
- Improved Customer Service metric by 8% over previous year, measured across hundreds of tests.
- Created new stream of business by offering my services as a licensed skin care professional.
- Single handedly created and maintained social media platform marketing for all barbers and the shop while still offering esthetic services.
Technical Support Coordinator
Verizon Wireless
01.2006 - 12.2009
- While working in the Wilmington area call center answered incoming calls for wireless account problems, billing questions, cell phone, pc & data card troubleshooting.
- Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Participated as a subject matter expert floor trainer in the job shadow program within 6 months of hire.
Tile Coordinating Supervisor
Bradford Products
01.2003 - 12.2006
- Supervised a team of eight tile men in the design & installation of tile decor
- Led the tile department for one of America's leading stainless steel pool and spa manufacturers.
- Assisted in the creation of tile design for multi-million dollar companies such as the Palm's Casino "Playboy" Hot-tub, & Ziggy Marley's Spa in Jamaica.
- Assisted in coordinating shipping of materials needed for tile work installation to various job sites throughout the US and Virgin Islands.
Education
Esthetics (Associate) - undefined
ISSN
Smyrna, GA02.2011
Cosmetology (Associate) - undefined
Cape Fear Community College
Wilmington, NC02.2006
High School Diploma - undefined
Laney High School
Wilmington, NC06.1995
Skills
Data utilization
Data input
Data governance
Order processing system
Payroll processing
Software debugging
Written communication skills
Payroll processing
Workforce relations
Generally Accepted Accounting Principles (GAAP)
Collaborative skills
Performance evaluation
Adobe Creative Cloud
Benefits management
Outlook calendar management
Workforce optimization
Team leadership
Human Resource Information System (HRIS)
Administrative support experience
Administrative support services
Data analysis
Chat support
Dispute resolution
Education Facilitation
macOS platform
End-to-end recruiting
Market research
Financial management systems
Strategic analysis
Customer service
Data entry
HR operations
Ledger accounting
Interactive Voice Response (IVR)
PeopleSoft software
Data analysis
Labor law
Team management
Talent succession planning
Microsoft Windows
Office record management
Talent acquisition
State taxation
Payroll deduction processing
Telecommunications
Accounting systems
ChatGPT AI
Task management
productivity tools
Attendance tracking systems
Healthcare benefits administration
Time scheduling
Receivables management
Microsoft Excel
Ceridian software
Domestic violence assistance
Financial accounting expertise
Client communication via calls
QuickBooks payroll processing
Client assistance
Direct deposit administration
Effective time usage
Photoshop software
Corporate training expertise
Office management
HR compliance
Detail-oriented
Manage casework
Recruitment software
Accounts payable management
Computer components
Microsoft Teams collaboration
Retirement fund oversight
Google Workspace
Construction software management
Word processing
Performance metrics
Interview techniques
VLOOKUP formula
Enterprise Resource Planning (ERP)
Network configuration
Mobile technology
Recruitment strategy
Vendor management
Payroll tax compliance
UltiPro software
Excel analytics
Technical skills
Employee relations
Hospitality services
CRM software expertise
Regulatory adherence
Payroll management
Effective presentations
Client support
Retail operations management
IT support
Administration expertise
Packaging
HR management
Labor regulations
Data analysis tables
Payroll tax compliance
Business growth
Office administration
Instructional design
Operational efficiency
Financial regulation compliance
Telephone etiquette
10 key typing
Data analysis
Database management
Meeting coordination
Excel proficiency
Organizational abilities
HR software systems
Customer service center
Payroll administration
Voice over Internet Protocol (VoIP)
Technical support
Computer systems operation
Health care reform (ACA)
Payroll
Talent acquisition
Microsoft Outlook
Benefits Administration
Certification
Paycor Certified, Present
Professional Summary
Anywhere, US for any employer
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Payroll Specialist
Med-El Corporation
01.2023 - 09.2025
Office Manager
MandS Electric LLC
01.2020 - 01.2023
Customer Service Representative
Cape Fear Public Utility Authority
07.2018 - 01.2020
HR Generalist/Accounting Specialist/Administrative Assistant
Star News Media
07.2015 - 07.2018
Customer Service Mentor
CastleBranch
08.2012 - 12.2013
Certified Profile Help Desk Agent
Castlebranch
07.2012 - 08.2012
Sales Training Development Supervisor
Castle Branch LLC
01.2012 - 12.2015
Shop Assistant & Esthetician
Good Look Barbershop
01.2009 - 01.2012
Technical Support Coordinator
Verizon Wireless
01.2006 - 12.2009
Tile Coordinating Supervisor
Bradford Products
01.2003 - 12.2006
Esthetics (Associate) - undefined
ISSN
Cosmetology (Associate) - undefined
Cape Fear Community College
High School Diploma - undefined
Laney High School