Tanya W. White
New Bern,NC
Summary
Experienced professional with 24+ years in retail sales and personnel/labor management, including 20+ years as a sales manager. Demonstrates commitment, vision, and leadership skills. Analytical, versatile, competent, and reliable. Strong communication and problem-solving abilities. Dedicated to excellent customer service. Proven track record of setting and achieving goals under pressure. Skilled at aligning organization's mission and vision with business strategies.
Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
General Manger
Citi Trends
10.2009 - Current
- Successfully managed over 40+ sales Associates over 15 years in management.
- Supervised and managed performance, attendance, behavioral, and training requirements for my team.
- Responsible for interviewing and hiring new Sales Associates. Responsible for all training of newly hired sales associates to include but not limited to: Proper setup of the stores' displays; customer service interactions; proper use of cash registers; and proper safety techniques, as well as teaching policies and best practice procedures.
- Created motivational team incentives to drive performance.
- Initiated and/or responded to inquiries from customers, discussed problem details, and confirmed resolutions directly with customers.
- Strong team player – Worked out of my area to assist other areas in the setup, organized the sales floor, and provided training for the newly opened or remodeled stores.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
Education
Carteret Community College
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New Bern High School
New Bern, NC06.1990
Skills
- Typing: 40 wpm; proficient in office machinery PC operator to include Windows XP/2007; Microsoft Office 365 (Word, Excel)
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team training and development
- Goal setting
- Performance improvement
- Cost reductions
Timeline
General Manger
Citi Trends
10.2009 - Current
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New Bern High School
Carteret Community College
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