Tanya Brown

• Coordinates ambassador identification program and ambassador audits
• Tracks new hire onboarding
• Manages ticketing system and ensures tickets are closed within expected time frame
• Documents feedback results to help the Learning department identify strengths as well as areas of improvement
• Experience delivering messages related to performance
• Tracks learning curve and continuous improvement metrics at the site level
• Able to balance and prioritize multiple tasks
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

• Maintain expert-level knowledge in at least two production departments
• Drive operational mechanisms to ensure an exceptional and reliable onboarding experience
• Use a hands-on-approach to facilitate Associate onboarding curriculum that engages and excites newly hired employees in a welcoming and supportive environment
• Support the updating of SOPs and SOP certification of Associates and managers
• Assist in measuring the effectiveness of training
• Develop, maintain, and apply learning to encourage Associate development
• Able to use resources to expand knowledge and answer tough questions
• Drive learning success by checking for understanding
• Ability to give and receive effective feedback.

• Assisted in the rollout and execution of Behind the Smile, the new Tier 1 new hire onboarding program within the NACF
• Led training for a group of 20+ Associates
• Processed ambassador training materials to assist in maintaining training records
• Assisted Learning Team in assigned various duties.

• Pick Error Indicator audits that impact associate’s quality
• Immediate and weekly mini trainings (including CA Waste Management and Amazon Robotics Floor Reach trainings)
• Assisted in On-boarding of new hires
• Trained to run Support Hours daily reports
• Additional duties as assigned.

• Responsibilities included training of 35 new hires for Pick
• Supported American Sign Language new hires
• TAKT and engagement audits
• Audited Associates in need of assistance in improving performance in their process path
• Retrained associates for both quality and productivity as needed.

• Pulled warehouse items from pods and bins based on number, size, color, quantity, and quality requirements
• Ensured that orders are accurate
• Staged items correctly for delivery, operated handling equipment and ensured safety regulations were followed.

• Moderate to heavy lifting up to 50 pounds
• Working at a fast pace with daily/weekly rates
• Working with an advanced scanner to keep track of the items stowed
• Stowing generally means to stock items that pickers can access easily to get the order to the customer in a timely fashion
• Cross trained to floor load (unloading of trucks) and to receiving.

• Scanning and bagging of all guest items efficiently, neatly and in compliance with food safety standards and company best practices
• Worked efficiently to minimize guest wait time while maintaining guest service and accuracy
• Made the guest aware of current and upcoming brand launches, store activities, and events, was able to speak to the benefits of the REDcard with every guest and assisted them through the application process, and other duties as assigned
• Understood and showed guest how to use the Wallet and other features and offerings within the Target app.