Tanya Young
Chico,CA
Summary
Enthusiastic hard worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of filing and confidentiality.
Motivated to learn, grow and excel with you. Good data entry abilities, filing, documentation skills and follow-through on routine and complex tasks. Offering 13 years of related experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Advisor
UnitedHealth Group
Chico, CA
02.2007 - 05.2014
- Helped members navigate enrollment process and choose appropriate options.
- Resolved problems related to benefits, eligibility and claims.
- Handled more than 80 daily inbound calls from health plan customers.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Maintained full and current understanding of available plans, products and services.
File Clerk
Hornberger & Brewer
Los Angeles, CA
03.2006 - 12.2006
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Responded to internal and external requests for information.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
Education
Bachelor of Science - Sociology
California State University - Chico
Chico, CA05.1999
Skills
- New Product Testing
- Service Improvement
- Observation Reporting
- Public Relations
- Sales Strategies
Certification
- Certified Team Quality Champion, United Health Group - [3 years.]
Timeline
Health Advisor
UnitedHealth Group
02.2007 - 05.2014
File Clerk
Hornberger & Brewer
03.2006 - 12.2006
Bachelor of Science - Sociology
California State University - Chico
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