Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Zickefoose

Summary

Energetic and self-motivated Customer Experience specialist with over 10 years of experience in customer-centric roles an a passion for working with and empowering other people and elevating the Voice of the Customer to drive innovation and consumer loyalty. Expertise and experience building consumer rapport and loyalty through strategic community engagement, feedback facilitation and solution-based initiatives.

Overview

7
7
years of professional experience

Work History

Consumer Community Manager 2020-present

Lippert
10.2016 - Current
  • Representing the voice of the customers and acting as an advocate for customers to ensure their needs and perspectives are the guiding force for company innovation strategies.
  • Serve as a primary point of contact for customer inquiries, ensuring prompt and effective resolution of issues, concerns or questions.
  • Driving initiatives within community and company that aim to enhance the overall customer experience, loyalty and satisfaction.
  • Cultivating strong and meaningful relationships with customers through proactive communication and personalized interactions.
  • Designing and scheduling content aimed at educating, supporting or engaging customers in purposeful ways.
  • Facilitating and reporting customer feedback through purposeful content, focus groups, and interactions online and in person in order to gain a holistic understanding of customer preferences and needs.
  • Analyzing and categorizing customer feedback, identifying trends and opportunities for improvement.
  • Effectively communicating with fellow team members and community members through various channels and methods in or to ensure a positive customer experience with the company.
  • Utilizing technical background and skillset in order to educate and assist customers on products and services available to them from the company; facilitating training if needed.

Technical Trainer, 2016-2020

  • Facilitated technical product training for internal and external customers in order to equip trainees with the knowledge and insight to efficiently and effectively troubleshooting and fix service inquiries from consumers.
  • Conducted virtual and onsite training in a variety of settings including 1:1, small group (10-20 people) and large events (50-100+ people); also included B2B and B2C trainees.
  • Adapting to a quick paced and rapidly changing industry and product lines in order to stay current on training techniques, content, and facilitation for customers.
    Fostering strong relationships with internal teams , providing valuable insights from the fields to inform product development and customer support strategies.

Education

Bachelor of Arts - Recreation & Sports Management

Northwest Nazarene University
Nampa, ID
05.2013

Skills

  • Customer Relationship Management
  • Customer Support
  • Event Coordination
  • Public Relations
  • Effective Communicator
  • Emotional Intelligence
  • Problem Solving, Conflict Resolution
  • Cross-Functional Collaboration
  • Community Engagement
  • Interpersonal Skills
  • Project Management
  • Social Media Management

Timeline

Consumer Community Manager 2020-present

Lippert
10.2016 - Current

Bachelor of Arts - Recreation & Sports Management

Northwest Nazarene University

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    <ul> <li>Worked as 2nd team GK Coach and assistant GK Coach for New England Revolution 1st team</li> <li>John David Gunn(NER 2) has called up to Panama National Team.</li> <li>Worked closely with our academy GK coaches to develop young Goalkeepers.</li> <li>Have individual meetings post match / training to enhance their tactical knowledge and technical knowledge.</li> <li>Designed and Implemented goalkeeper trainings on daily basis.</li> <li>Designed and implemented a wide range of set-piece routines, including corner kicks &amp; free-kicks, and Kick offs with a focus on exploiting identified vulnerabilities.</li> <li>Present set-piece strategies to the team throughout the week+ match days, ensuring that players were well-prepared to execute plans during matches</li> </ul> <p>PLAYERS WHO I WORKED WITH</p> <ul> <li>MATT TURNER (NER 1ST TEAM, USMNT) 2020-2022</li> <li>DJORDE PETROVIC (NER 1ST TEAM, SERBIAN NT) 2022 2023</li> <li>EARL EDWARDS JR (NER 1ST TEAM) 2021-CURRENT</li> <li>BRAD KNIGHTON (NE 1ST TEAM) 2022-CURRENT</li> <li>JACOB JACKSON (NER 1ST TEAM) 2022-CURRENT</li> <li>TOMAS VACLIK (NER 1ST TEAM, CZECH REPUBLIC NT) 2023 - CURRENT</li> <li>ALYAZ IVACIC (NER 1ST TEAM) 2024 - CURRENT</li> <li>JOR RICE (NER 2ND TEAM) 2020-2021</li> <li>YANNIK OETTL (NER 2ND TEAM) 2021-2022</li> <li>MAX WEINSTEIN (NER 2ND TEAM) 2022 - CURRENT</li> <li>John David Gunn (NER 2ND TEAM) 2024 - CURRENT</li> <li>ACHIEVEMENT</li> <li>USL League 1 (2020) - 6TH / 12TH</li> <li>USL League 1 (2021) - 8TH /12TH</li> <li>MLS Next Pro (2022) - 7TH/10TH</li> <li>MLS Next Pro (2023) - 2nd/13th - Play-off Conference Final</li> <li>MLS Next Pro (2024)</li> </ul> at New England Revolution<ul> <li>Worked as 2nd team GK Coach and assistant GK Coach for New England Revolution 1st team</li> <li>John David Gunn(NER 2) has called up to Panama National Team.</li> <li>Worked closely with our academy GK coaches to develop young Goalkeepers.</li> <li>Have individual meetings post match / training to enhance their tactical knowledge and technical knowledge.</li> <li>Designed and Implemented goalkeeper trainings on daily basis.</li> <li>Designed and implemented a wide range of set-piece routines, including corner kicks &amp; free-kicks, and Kick offs with a focus on exploiting identified vulnerabilities.</li> <li>Present set-piece strategies to the team throughout the week+ match days, ensuring that players were well-prepared to execute plans during matches</li> </ul> <p>PLAYERS WHO I WORKED WITH</p> <ul> <li>MATT TURNER (NER 1ST TEAM, USMNT) 2020-2022</li> <li>DJORDE PETROVIC (NER 1ST TEAM, SERBIAN NT) 2022 2023</li> <li>EARL EDWARDS JR (NER 1ST TEAM) 2021-CURRENT</li> <li>BRAD KNIGHTON (NE 1ST TEAM) 2022-CURRENT</li> <li>JACOB JACKSON (NER 1ST TEAM) 2022-CURRENT</li> <li>TOMAS VACLIK (NER 1ST TEAM, CZECH REPUBLIC NT) 2023 - CURRENT</li> <li>ALYAZ IVACIC (NER 1ST TEAM) 2024 - CURRENT</li> <li>JOR RICE (NER 2ND TEAM) 2020-2021</li> <li>YANNIK OETTL (NER 2ND TEAM) 2021-2022</li> <li>MAX WEINSTEIN (NER 2ND TEAM) 2022 - CURRENT</li> <li>John David Gunn (NER 2ND TEAM) 2024 - CURRENT</li> <li>ACHIEVEMENT</li> <li>USL League 1 (2020) - 6TH / 12TH</li> <li>USL League 1 (2021) - 8TH /12TH</li> <li>MLS Next Pro (2022) - 7TH/10TH</li> <li>MLS Next Pro (2023) - 2nd/13th - Play-off Conference Final</li> <li>MLS Next Pro (2024)</li> </ul> at New England Revolution

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Tanya Zickefoose