Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tanya A Essex

East Chicago,IN

Summary

Personable leader comfortable interacting with people from diverse cultures and backgrounds.

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.

Overview

22
22
years of professional experience

Work History

Security Dispatcher

Ascensio Health System (St Joseph Hospital)
Chicago, IL
04.2023 - Current
  • Monitored CCTV surveillance systems and responded to alarms.
  • Communicated regularly with security personnel to ensure safety protocols were followed.
  • Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
  • Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
  • Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
  • Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
  • Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
  • Utilized Omingo to write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Residential Cleaner

T.Essex Residential Cleaning Company
East Chicago, IN
04.2021 - Current
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Performed traditional housekeeping duties to keep common and private areas clean and sanitized.
  • Worked with speed and efficiency to meet all job requirements.

Dispatcher/Dispatcher/Security Supervisor

Allied Universal Security Services
Chicago, Illinois
05.2018 - 05.2021
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Recorded required data for incident reports and files.
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Led security team and contributed to on-call shifts.

Dispatcher/Security Site Supervisor[Chase Tower]

U.S Security Associates
Chicago, Illinois
09.2001 - 05.2018
  • Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
  • Produced reports outlining security activities and incidents.
  • Provided security team leadership and contributed to on-call duties.
  • Detained unauthorized individuals and escorted off-premises.

Census Enumerator

Unites States Census Bureau
Suitland, MD
06.2020 - 10.2020
  • Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
  • Assisted people in filling out surveys and explained items on survey forms.
  • Compiled and reviewed team questionnaire submissions for completeness and accuracy at end of each day, marking incomplete or problematic surveys for further evaluation.
  • Contacted assigned citizens through mail, email or phone to obtain and correct census data.

Education

Associate of Arts - Psychology

Harold Washington College
Chicago, IL
12-2023

Certification - Machine Operations

Kennedy King College
Chicago, IL

Skills

  • Investigative Procedures
  • Staffing and Scheduling
  • Operational Effectiveness
  • Emergency Response and Management
  • Conflict Resolution
  • Microsoft Office/Excel
  • Excellent Customer Service
  • Good Work Ethic
  • Trustworthy/Reliable
  • Data Systems Operation
  • Processes and Procedures
  • Team Management
  • Training & Development
  • Experience in Leadership
  • Organizational Skills

Additional Information

20+ Years In Customer Service

Excellent Communication Skills/Conflict Resolution

Timeline

Security Dispatcher

Ascensio Health System (St Joseph Hospital)
04.2023 - Current

Residential Cleaner

T.Essex Residential Cleaning Company
04.2021 - Current

Census Enumerator

Unites States Census Bureau
06.2020 - 10.2020

Dispatcher/Dispatcher/Security Supervisor

Allied Universal Security Services
05.2018 - 05.2021

Dispatcher/Security Site Supervisor[Chase Tower]

U.S Security Associates
09.2001 - 05.2018

Associate of Arts - Psychology

Harold Washington College

Certification - Machine Operations

Kennedy King College

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Tanya A Essex