Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tanya Borges

Tanya Borges

Alexandria,VA

Summary

Detail-oriented health care professional with over 13 years of experience and a strong background in federal health care laws and regulations, project management, and reporting and analysis. Proven ability to lead and execute complex implementations. Skilled in working independently and as part of a team, with a focus on client-centric results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Federal Implementation Project Manager

Oracle
08.2021 - Current
  • Led new customers through the onboarding process, ensuring quick setup and engagement.
  • Acted as a trusted advisor and primary contact for customers throughout the implementation.
  • Coordinated product training and configuration sessions for clients.
  • Successfully delivered remote "go-live" support during the implementation.
  • Gathered customer business and system needs, making tactical planning recommendations.
  • Established project teams, executed project plans, and ensured maximum customer success.
  • Created and delivered customer-facing reports, presentations, and documentation.
  • Improved the implementation methodology to enhance the customer experience.
  • Coordinated and hosted regular customer conference calls for governance and troubleshooting.
  • Gained in-depth understanding of Oracle Health software applications and business solutions.

Healthcare Program Analyst

SAIC
09.2020 - 07.2021
  • Analyzed program data for strategic planning and decision-making.
  • Curated data management strategy and modernization plans.
  • Monitored ongoing projects for adherence to timelines and suggested operational changes.
  • Streamlined projects for shorter turnaround times and consistent development quality.
  • Collaborated with team members to achieve target results and resolve conflicts.
  • Developed team communications and information for meetings.

Project Manager, Process Improvement

Johns Hopkins Medicine
04.2019 - 09.2020
  • Designed and implemented outpatient telemedicine/telehealth scheduling via EPIC Cadence.
  • Reduced process lags by 25% through effective management of Epic Cadence software.
  • Facilitated online patient self-scheduling and streamlined scheduling of clinical visits.
  • Enhanced scheduling protocols to remove barriers to patient access.
  • Instituted complex scheduling algorithms for operational success.
  • Engaged in stakeholder discussions for compliance and commitment to best practices.
  • Facilitated ongoing maintenance of scheduling protocols within EPIC.

Data Analyst, Patient Experience

Mount Sinai Hospital
02.2016 - 03.2019
  • Increased productivity rate from 30% to 75% through data standardization.
  • Coordinated the build, design, and implementation of the RL/Datix application.
  • Provided database management system support and training to end-users.
  • Analyzed data to identify trends and develop/improve quality and patient safety.
  • Designed data visualizations to display opportunities for improving patient satisfaction.
  • Reported findings to senior leadership to support patient-centered care goals.

Physical Therapist Assistant

Northwell Health System-orzac Center For Rehabilitation
09.2010 - 02.2016
  • Assessed rehabilitative needs of geriatric patients.
  • Coordinated care for up to 10 patients per day.
  • Collaborated with multidisciplinary care teams to develop patient plans of care.
  • Conducted physician-prescribed physical therapy programs for medically complex patients.

Inter-Professional Project Consultant

Illinois Institute Of Technology
01.2013 - 04.2015
  • Expedited research processes by providing educational support to biomedical engineering students.
  • Maintained a high-performing team and served as the project's advocate.

Education

MBA - Healthcare Administration

Molloy College
Rockville Centre, NY
12.2016

Bachelor of Science - Healthcare Administration

Molloy College
Rockville Centre, NY
05.2013

Skills

  • Project Management
  • Healthcare Industry Knowledge
  • Agile and Waterfall Methodology
  • PMBOK Framework
  • MS Project
  • Team Leadership
  • Reporting and Analysis
  • Excellent Communication
  • Client Engagement
  • Problem Solving

Certification

Lean Six Sigma Green Belt Certification

Mount Sinai Health System, October 2018


PMP - Project Management Professional

Project Management Institute (PMI), November 2022


PSM I - Professional Scrum Master

Scrum.org, July 2023

Timeline

Federal Implementation Project Manager

Oracle
08.2021 - Current

Healthcare Program Analyst

SAIC
09.2020 - 07.2021

Project Manager, Process Improvement

Johns Hopkins Medicine
04.2019 - 09.2020

Data Analyst, Patient Experience

Mount Sinai Hospital
02.2016 - 03.2019

Inter-Professional Project Consultant

Illinois Institute Of Technology
01.2013 - 04.2015

Physical Therapist Assistant

Northwell Health System-orzac Center For Rehabilitation
09.2010 - 02.2016

MBA - Healthcare Administration

Molloy College

Bachelor of Science - Healthcare Administration

Molloy College

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Tanya Borges