Tanya Davis

General Education Reading Teacher

Reading Intervention/Dyslexia/ESL/4-8 Social Studies

• Collaborated with teachers to assess needs, set objectives, and discuss strategies for intervention.
• Provide support to 2nd - 7th grade students with Reading By Design/Dyslexia program. Push-in/pull-out 6th-7th graders for small group/tiered instruction; maintain class of 4th graders for reading intervention.
• Tracked and analyzed data about student needs and progress with each benchmark.
• Provided Saturday tutoring and after-school enrichment to students who need additional help with reading.
• Prepared and implemented lesson plans covering required course topics.
• Evaluated academic skills of each student through verbal assessments, graded assignments and standardized tests.
• Supervised up to 150 students and 10-12 teachers during as after-school administrator.
• Devised and implemented processes and procedures to streamline after-school program.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Set up new customer accounts and updated existing profiles with latest information.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Calculated and distributed IRA and retirement account minimum distributions.
• Reviewed account activity to assess financial status and evaluate discrepancies.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

• Labeled packages with clear, correct information to reduce mailing errors.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Sorted Express Mail with high levels of accuracy.
• Used automated mail processing equipment to sort and collate mail.
• Proved successful working within tight deadlines and a fast-paced environment.

• Assisted customers with questions and inquiries to provide information regarding Sears and Discover credit card accounts.
• Built strong relationships with customers to increase retention and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.