Tanya F Brooks

Senior Certified Pharmacy Technician

Walgreens

06.1986 - 11.2022

Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
Assisted in inventory management, optimizing stock levels through systematic organization and monitoring of supplies.
Collaborated with pharmacists to provide patient counseling on medication usage and potential side effects.
Trained and mentored junior pharmacy technicians, enhancing team performance and service delivery standards.
Implemented workflow improvements that streamlined operations and reduced medication dispensing errors.
Conducted regular audits of prescription records, maintaining accuracy and adherence to state and federal laws.
Leveraged pharmacy software systems for efficient prescription processing, documentation, and patient record management.
Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
Reduced medication errors through consistent attention to detail and adherence to established protocols.
Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
Assessed prescription refills for accuracy before dispensing them to patients.
Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
Informed patients about potential drug interactions, leading to increased awareness of risks associated with certain medications combinations.
Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Stocked, labeled, and inventoried medication to keep accurate records.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Entered and processed at 200 patients' prescriptions per day into internal system.
Collected co-payments or full payments from customers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Counted, measured, and compounded medications following standard procedures.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Managed opening and closing duties for pharmacy.
Developed and implemented improvements to pharmacy organization system.