Tanya G. James
Houston,TX
Summary
Strong organizational and communication skills with the ability to concurrently direct multiple business affairs. A multitude of versatile skills transfer into any administrative or EHR setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Trusted consultant, liaison and assistant. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
IT Consultant
E4-ServicesLLC, Allscripts Paragon, MarinHealth Medical Center
06.2019 - 05.2022
- Serve as first line support/troubleshoot for Electronic Health Records (EHR) software application including
- Allscripts-Paragon V14.1.3.1 (all modules including PCH, CCS, MedaAdmin, EDM, OM, Physician Assignment
- Tool etc
- Provide hands-on desktop support/troubleshoot (hardware, software, and network) for Workstations on Wheels (WOW) personal computers Imprivata, barcode-scanners, printing and copying services, Vital Sign Devices (VS4)
- Philips Monitor by applying necessary fixes
- Provide Support for Telecommunications: Telephones, Vocera, McKesson Performance Visibility (MVP) for Inpatient and Outpatient settings
- Collect data and enter problem tickets into Service Desk manager and Service Now (SDM) (SNOW)
- Provide ongoing optimization support for IT upgrades and IT projects.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Inspected equipment, assessed functionality and optimized controls.
IT Consultant/Paragon Education
Preferred Solutions LLC, Marin General Hospital
11.2015 - 06.2019
- Provide 1-on-1 education and support for end users:
- Ancillary/Physicians/RNs on navigating into Mckesson Paragon (Webstation V12 & V13);
- Order Entry in OM, CPOE, PCH, MedAdmin & CCS
- Roaming go-live support for Paragon Optimization
- Perform chart audits, reviews & reports
- Service Desk Management (SDM) & ticket generation for IT helpdesk.
- Promoted available resources and connected individuals with services.
- Maintained accurate and complete records to document program activities and outcomes.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Educated and trained healthcare providers on health education practices for patients.
Education Coordinator
Physicians for Healthy Hospitals, PHH
10.2010 - 06.2016
- Responsible for training professional staff members on computer skills, order management, including class training outline and documentation
- Staff scheduling for EMR trainers
- Work with outside vendors; e.g
- Colleges to plan rotations and preceptorship schedules
- Maintain appropriate documentation prior to attending clinical sites
- Maintain regular communication with Instructors & students
- Train end users on application functionality and build, oversee completion of build, ensure readiness for integrated testing and go live for Super users (CPOE, CCS, Krames and OM)
- Help prepare manuals, outlines, recommendations, and guides for Clinical policies and procedures
- Plan, organize, direct, conduct, and evaluate clinical education programs for staff; work with division heads and program managers to develop and maintain clinical education portion of their programs
- Act as Clinical Education Consultant to staff in development of departmental programs (New Grads, Education classes e.g
- AHA, critical care classes)
- Data Entry for Employment Training Panel (ETP) Grant, track ETP rosters to maintain goals for grant processing
- Enhances professional growth and development through participation in education programs current literature in-service and workshops
- Enforce rules, regulations, policies, and procedures.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Tracked educational program progress to identify strengths and opportunities.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Unit Secretary
Valley Health Systems
02.2006 - 10.2010
- Taught/trained computer skills for professional staff; provide health information software support
- Established and maintained office supply, equipment, and inventory control system for the entire department
- Provided administrative support functions for department managers
- Communicated directly with physicians and other health care providers concerning individual cases and administrative matters as appropriate
- Transcribed physician orders from charts to proper forms in accordance with state and local guidelines
- Project management skills and ability to manage priorities and utilize time effectively.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Registration Clerk
Fallbrook Hospital
04.2004 - 05.2006
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted in processing patient payments via cash, checks and credit cards.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Entered patient information into payment system accurately for billing purposes.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
Education
MBA - Management and Strategy
Western Governors University
Millcreek, Utah02.2014
Bachelor of Science - Health Administration/Health Management
University of Phoenix
Temecula, CA08.2012
Skills
- Data Recovery
- Monitoring Recovery
- Pre-Screening Candidates
- Technical Documentation Reading
- Data Collections
- Team Meetings
- Documentation Support
Timeline
IT Consultant
E4-ServicesLLC, Allscripts Paragon, MarinHealth Medical Center
06.2019 - 05.2022
IT Consultant/Paragon Education
Preferred Solutions LLC, Marin General Hospital
11.2015 - 06.2019
Education Coordinator
Physicians for Healthy Hospitals, PHH
10.2010 - 06.2016
Unit Secretary
Valley Health Systems
02.2006 - 10.2010
Registration Clerk
Fallbrook Hospital
04.2004 - 05.2006
MBA - Management and Strategy
Western Governors University
Bachelor of Science - Health Administration/Health Management
University of Phoenix
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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