Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanyah Hoover

Summary

Proven track record in enhancing guest experiences and operational efficiency, notably at Urban Air Trampoline and Adventure Park. Excelled in event planning and communication, achieving significant visitor engagement improvements. Demonstrated exceptional organizational skills and a strong work ethic, ensuring high standards of cleanliness and customer service. Personable Park Ranger actively pursuing an opportunity to leverage knowledge of resource monitoring and sample collection illustrated over 1 year of experience. Highly skilled in supervising park visitors to maintain safety and adherence to rules. Accustomed to efficiently completing required documentation such as incident reports and soil sample collection data. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable team member successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Park Assistant

Urban Air Trampoline And Adventure Park
06.2023 - Current
  • Maintained clean and safe park facilities, resulting in positive feedback from guests.
  • Collaborated with park management to develop strategies for increased visitor engagement and satisfaction.
  • Enhanced park visitor experience by providing accurate information and assistance with wayfinding.
  • Collaborated with artists to showcase temporary art installations, adding a unique and engaging experience for park visitors.

Drive-Thru Cashier

McDonald's
12.2022 - 04.2023
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Developed strong communication skills while interacting with diverse clientele daily.

Server

IHOP
03.2022 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Deli Clerk

Kroger
06.2022 - 08.2022
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Cashier

Buffalo Wild Wings
10.2021 - 01.2022
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Sales Associate

Walgreens
06.2021 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cashier

Frisch's Big Boy
04.2020 - 06.2021
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Youth Leader

Cincinnati Recreation Center
06.2019 - 11.2019
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.

Education

High School Diploma -

Western Hills University High School
Cincinnati, OH
05.2022

Skills

  • Event planning experience
  • Communication and Interpersonal Skills
  • Organizational abilities
  • Public Safety Awareness
  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Cleanliness and sanitation
  • Honesty and Integrity
  • Customer Service

Timeline

Park Assistant

Urban Air Trampoline And Adventure Park
06.2023 - Current

Drive-Thru Cashier

McDonald's
12.2022 - 04.2023

Deli Clerk

Kroger
06.2022 - 08.2022

Server

IHOP
03.2022 - 11.2022

Cashier

Buffalo Wild Wings
10.2021 - 01.2022

Sales Associate

Walgreens
06.2021 - 09.2021

Cashier

Frisch's Big Boy
04.2020 - 06.2021

Youth Leader

Cincinnati Recreation Center
06.2019 - 11.2019

High School Diploma -

Western Hills University High School
Tanyah Hoover