Ta'Nyah Wright
Carrollton,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front desk receptionist position. Ready to help team achieve company goals, as well as furthering experience and expanding knowledge and skills
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Worker
Minebea AccessSolutions
2023.03 - 2024.04
- Loaded and assembled auto parts onto a moving carousel to be prepared for paint.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Customer Service Representative
AT&T
2021.08 - 2022.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front desk agent
Holiday inn Express
2022.12 - 2023.02
- Clerical duties including checking guests in and out, answering phone calls, making reservations, making coffee, keeping lobby clean
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems such as Opera.
Front Desk Sales Associate
Massage Envy
2022.02 - 2022.09
- Answer phone calls, schedule appointments, check clients in and out, handling customer concerns and asking questions
- Sold memberships and products to customers.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Receptionist
Motel 6
2020.09 - 2021.04
- Answered phone calls, Checked customers into rooms, Entered data into computers, Handled Cash
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Seasonal Brand Associate
Old Navy
2019.11 - 2020.01
- Greeted customers, Handling customer concerns, Maintained a clean, organized store
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Developed strong relationships with clients for increased customer loyalty and retention.
Education
High school diploma -
Newnan High School
Newnan, GA05.2020
Skills
- Strong Verbal Communication
- Microsoft Word
- Excel
- Self-motivated
- Multi-tasking
- Retail sales
- Stocking
- Google Docs
- Guest services
- Cash handling
- Hotel experience
- Hospitality
- Organizational skills
- Time management
- Sales
- Workplace Cleanliness
- Product packing
- Product Assembly
- Strong Work Ethic
- Teamwork
- Positive Attitude
- Attention to Detail
- Punctual and Dependable
- Computer Skills
- Supply organization
Certification
Certified Phlebotomy Technician, 6676-161-480-8886, 03/03/21, 03/03/23
Volunteer Experience
Rivers Alive, 09/14/19, Cleaned up trash along the Chattahoochee River
Canoed in the Chattahoochee River, while cleaning garbage from water
Timeline
Production Worker
Minebea AccessSolutions
2023.03 - 2024.04
Front desk agent
Holiday inn Express
2022.12 - 2023.02
Front Desk Sales Associate
Massage Envy
2022.02 - 2022.09
Customer Service Representative
AT&T
2021.08 - 2022.01
Receptionist
Motel 6
2020.09 - 2021.04
Seasonal Brand Associate
Old Navy
2019.11 - 2020.01
High school diploma -
Newnan High School
Certified Phlebotomy Technician, 6676-161-480-8886, 03/03/21, 03/03/23
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