Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Tanya J Mazurek

Chattanooga,TN

Summary

Empowering manager and problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Experienced with multi-unit management, team leadership and operational optimization. Utilizes strategic thinking and planning to drive efficiency and enhance the employee experience and customer experience. Ability to lead and empower team development and growth, adapt to changing needs and champions the organizations vision for future growth opportunities.

Overview

11
11
years of professional experience

Work History

District Manager in Training

Zales
01.2022 - Current
  • Mini regions district manager in training (2.5 years) for 30 stores.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction through our clienteling platform.
  • Mentoring and onboarding new leadership at local market and partnering markets while gaining a multi-unit business perspective.
  • Facilitate weekly conference calls for 30 stores
  • Digital storefront expert and district influencer through strategic planning, buy-in and profitability.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Challenge growth mindset through training and development for future leadership roles and opportunities across multiple banners within the organization.

Store Manager

Zales
08.2018 - Current


  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Training and recruiting high potential talent through monthly one on ones and S.M.A.R.T action plans.
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with our clientele base.

Store Manager

Victoria's Secret
07.2015 - 07.2018
  • Managed competing priorities and business complexities in our higher volume store, while delivering a memorable customer experience
  • Exceeding company sales expectations.
  • Inventory Management.
  • Employee Scheduling.
  • Talent Acquisition accountable for the development of teams product knowledge, which in turn enabled high performance selling.
  • Managing promotions/sales.
  • Holistic mindset
  • Managing payroll for all store employees.
  • Supervisor over 35+ employees.
  • Floor set execution.
  • Creating business insight results through insight and action.
  • Building customer loyalty through current brand strategies, including credit and customer relationship marketing
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Reported to the district manager regarding all store and staff issues.

Burlington Factory

Supervisor
07.2014 - 07.2015
  • Ensure  all customers were being greeting and approached with proactive customer engagement.
  •  Front of the House supervisor which entailed making sure that all cashiers were following company expectations and customer capture.
  • Overseeing apparel by being the lead in that area and referring to store plans to make proper accommodations to grow that area
  • Merchandising flow
  • operationally grounded with the onboarding process. 

Education

Associate of Applied Science - Allied Health/Nursing

Chattanooga State Community College

Skills

  • Employee 1st thinking
  • Time management
  • Multi-tasking Abilities
  • Excellent communication
  • Critical thinking
  • Teamwork and collaboration
  • Detail-oriented
  • Training and development
  • Business proposal experience
  • Merchandising
  • Goal-oriented
  • Customer-oriented
  • Personnel development
  • POS systems
  • Computer Knowledge
  • Inventory Management
  • Microsoft Office
  • Sales leader
  • operationally efficient
  • Strong work ethic
  • Motivated team player
  • MIR

Languages

Bilingual: Spanish/English

Additional Information

I am a driven individual with goals and expectations. I love working in the Retail industry because I have the ability to interact with both internal and external customers with different social styles and backgrounds. Challenged by constant growth opportunities and constant newness that will empower being the champion of the companies vision and purpose.

Timeline

District Manager in Training

Zales
01.2022 - Current

Store Manager

Zales
08.2018 - Current

Store Manager

Victoria's Secret
07.2015 - 07.2018

Burlington Factory

Supervisor
07.2014 - 07.2015

Associate of Applied Science - Allied Health/Nursing

Chattanooga State Community College

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Tanya J Mazurek