Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Tanya L . Fisher

Macedon,NY

Summary

Highly skilled professional with track record of speed while maintaining quality. Core competencies listed below. With a natural ability to exceed expectations and ambition to excel in any given environment, I am confident that I will be a great asset to your team.

Overview

16
16
years of professional experience

Work History

Operator/Packer Operator

ABX
11.2024 - 05.2025
  • Operated various types of machinery while maintaining a safe working environment. Weekly reporting/enforcing strict adherence to safety guidelines and protocals.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.

Quality Control Analyst

Keurig Dr. Pepper (Mott's)
11.2021 - 11.2024
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures.
  • Inspected raw materials and finished products to verify quality. Disposed of items that did not meet safety requirements.

Quality Analyst

Optimax
04.2019 - 10.2021
  • Math, dual monitors and booth utilized daily to perform analytical work on optics, both on their data and physical appearance.

Sanitarian/QA Analyst

Baldwin Richardson Foods
10.2017 - 04.2019
  • Chemistry and cleaning used daily between processes to prevent cross contamination including but not limited to ATP swabbing.
  • Provided regular updates on quality metrics by communicating consistency problems or production deficiencies.

Facilitator/Trainer

Conduent, Xerox Corporation
07.2015 - 10.2017
  • Conducting training for employee experiences/continuing education.
  • Monitored performance and generated reports detailing quality of agents goals. Created and deployed best practices to improve efficiency and reduce defects.

Regional Customer Care Specialist

Sutherland Global Services
06.2012 - 10.2014
  • Complex problem solving for AT&T Wireless customers. Used operating systems and quality techniques in protecting customer SPI.

Barista

Dunkin Donuts
09.2011 - 02.2012
  • Developed customer service improvement initiatives that decreased customer wait times significantly. Collaborated with a team for success.

Inventory Specialist/Assistant Manager

Pultneyville Deli Company
03.2011 - 09.2011
  • Managed inventory, records, projected expenses and customer services/accounts.

Customer Care Agent

Concentrix Corporation, Newspaper
01.2009 - 03.2011
  • Maintained sensitive data within customer accounts detailing quality of product demands, current and future services.

Education

GED -

Finger Lakes Community College (FLCC)
Newark, NY

IT (Networking And Security)

FLCC
Canandaigua, NY

Skills

  • Strong attention to detail
  • Ability to learn quickly
  • Consistent high quality
  • Time management
  • Complex problem solving
  • Collaboration
  • Comprehension
  • Strong communication
  • Multitasking
  • Teamwork

Accomplishments

  • First Aid/AED, BLS, CPR, and BBP

Personal Information

I strongly believe that ambition and determination can speak numbers. I am extremely grateful for your time. I look forward to meeting with you soon. 

Timeline

Operator/Packer Operator

ABX
11.2024 - 05.2025

Quality Control Analyst

Keurig Dr. Pepper (Mott's)
11.2021 - 11.2024

Quality Analyst

Optimax
04.2019 - 10.2021

Sanitarian/QA Analyst

Baldwin Richardson Foods
10.2017 - 04.2019

Facilitator/Trainer

Conduent, Xerox Corporation
07.2015 - 10.2017

Regional Customer Care Specialist

Sutherland Global Services
06.2012 - 10.2014

Barista

Dunkin Donuts
09.2011 - 02.2012

Inventory Specialist/Assistant Manager

Pultneyville Deli Company
03.2011 - 09.2011

Customer Care Agent

Concentrix Corporation, Newspaper
01.2009 - 03.2011

IT (Networking And Security)

FLCC

GED -

Finger Lakes Community College (FLCC)

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Tanya L . Fisher