Tanya L . Fisher
Macedon,NY
Summary
Highly skilled professional with track record of speed while maintaining quality. Core competencies listed below. With a natural ability to exceed expectations and ambition to excel in any given environment, I am confident that I will be a great asset to your team.
Overview
16
16
years of professional experience
Work History
Operator/Packer Operator
ABX
Macedon, NY
11.2024 - 05.2025
- Operated various types of machinery while maintaining a safe working environment. Weekly reporting/enforcing strict adherence to safety guidelines and protocals.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Quality Control Analyst
Keurig Dr. Pepper (Mott's)
Williamson, NY
11.2021 - 11.2024
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures.
- Inspected raw materials and finished products to verify quality. Disposed of items that did not meet safety requirements.
Quality Analyst
Optimax
Ontario, NY
04.2019 - 10.2021
- Math, dual monitors and booth utilized daily to perform analytical work on optics, both on their data and physical appearance.
Sanitarian/QA Analyst
Baldwin Richardson Foods
Macedon, NY
10.2017 - 04.2019
- Chemistry and cleaning used daily between processes to prevent cross contamination including but not limited to ATP swabbing.
- Provided regular updates on quality metrics by communicating consistency problems or production deficiencies.
Facilitator/Trainer
Conduent, Xerox Corporation
Webster, NY
07.2015 - 10.2017
- Conducting training for employee experiences/continuing education.
- Monitored performance and generated reports detailing quality of agents goals. Created and deployed best practices to improve efficiency and reduce defects.
Regional Customer Care Specialist
Sutherland Global Services
Henrietta, NY
06.2012 - 10.2014
- Complex problem solving for AT&T Wireless customers. Used operating systems and quality techniques in protecting customer SPI.
Barista
Dunkin Donuts
Webster, NY
09.2011 - 02.2012
- Developed customer service improvement initiatives that decreased customer wait times significantly. Collaborated with a team for success.
Inventory Specialist/Assistant Manager
Pultneyville Deli Company
Pultneyville, NY
03.2011 - 09.2011
- Managed inventory, records, projected expenses and customer services/accounts.
Customer Care Agent
Concentrix Corporation, Newspaper
Pittsford, NY
01.2009 - 03.2011
- Maintained sensitive data within customer accounts detailing quality of product demands, current and future services.
Education
GED -
Finger Lakes Community College (FLCC)
Newark, NYIT (Networking And Security)
FLCC
Canandaigua, NYSkills
- Strong attention to detail
- Ability to learn quickly
- Consistent high quality
- Time management
- Complex problem solving
- Collaboration
- Comprehension
- Strong communication
- Multitasking
- Teamwork
Accomplishments
- First Aid/AED, BLS, CPR, and BBP
Personal Information
I strongly believe that ambition and determination can speak numbers. I am extremely grateful for your time. I look forward to meeting with you soon.
Timeline
Operator/Packer Operator
ABX
11.2024 - 05.2025
Quality Control Analyst
Keurig Dr. Pepper (Mott's)
11.2021 - 11.2024
Quality Analyst
Optimax
04.2019 - 10.2021
Sanitarian/QA Analyst
Baldwin Richardson Foods
10.2017 - 04.2019
Facilitator/Trainer
Conduent, Xerox Corporation
07.2015 - 10.2017
Regional Customer Care Specialist
Sutherland Global Services
06.2012 - 10.2014
Barista
Dunkin Donuts
09.2011 - 02.2012
Inventory Specialist/Assistant Manager
Pultneyville Deli Company
03.2011 - 09.2011
Customer Care Agent
Concentrix Corporation, Newspaper
01.2009 - 03.2011
IT (Networking And Security)
FLCC
GED -
Finger Lakes Community College (FLCC)