MS Word, Outlook, and Teams
Tanya M. Martin
Healthcare Administrator
Richmond,TX
Summary
A dependable healthcare admin seeking a part-time Clerical Secretary position in Women's Pavillion at Texas Children's Hospital. A customer service focused administrator with a combined eight previous years in hospital industry.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant - Contractor
Primary Services
02.2024 - Current
- Maintained a professional and welcoming front office environment, assisting visitors with inquiries and directing them to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
Loan Processor
M/I Homes, Inc
12.2020 - 03.2023
- Calibrate with M/I Title, Sales Consultants, and Loan Officers to resolve any problems, pricing and loan structure or loan program.
- Proficiently processed mortgage applications for various financing types, including conventional, FHA, VA, VA Land Board, USDA, and TSACH bond mortgage loans.
- Gathered, analyzed, and processed necessary documentation from home buyers to prepare complete and accurate loan files for submission to underwriting for final approval.
- Communicate effectively with the Loan Officer or Loan Officer Assistant in reviewing and completing loan applications.
- Order appraisals, VOE’s, tax transcripts, HOI, and flood certs.
Indirect Tax Analyst
CenterPoint Energy
04.2014 - 12.2020
- Experienced in sales tax, property tax compliance, and other taxes not relating to income taxes.
- Ability to handle all aspects of indirect taxes (sales and use taxes, good and services taxes, and other consumption taxes) as well as property taxes, business licenses, and other business taxes.
- Handle and processed Yearly Business Occupational license renewals for various Louisiana Parishes
- Handle and processed State /City business licenses in Arizona, Colorado, California, and Nevada
Patient Access Representative - Part-Time
Texas Children's Hospital
06.2012 - 12.2016
- Provided excellent customer service to patients and medical staff.
- Verify patient demographic data in the establish patient's electronic medical record.
- Obtained patient's insurance information, verify eligibility for benefits for specific services to be rendered.
- Identified insurance copayments and inform insured of required payment for services rendered.
- Clear and resolved patient billing work queue issues in line with established guidelines.
- Answered incoming patient calls, scheduled appointments and referrals.
- Followed operate document protocols to safeguard confidentiality of the patient electronic record.
Accounts Payable Specialist
Halliburton Energy Services
01.2011 - 04.2014
- Post and reconcile financial transactions and keep accounts payable, receivable, and payroll current.
- Reconciling statements from vendors and getting approval from upper management.
- Processing checks, reconciling accounts, and producing statements at the end of each month.
- Generate monthly and quarterly financial reports.
- Assist and prep for annual audits
- Prepare and make bank deposits.
- Perform other accounting tasks as needed.
Unit Secretary
Memorial Hermann Memorial City Medical Center
03.2008 - 01.2011
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Patient Access Rep (Labor & Delivery) - Part-Time
Memorial Hermann Memorial City Medical Center
01.2009 - 01.2011
- Managed patient registration process, confirming data accuracy and completeness.
- Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
- Answered patient questions and inquiries regarding registration process and documentation.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Bachelor of Arts - Business Administration
LeTourneau University
Longview, TX 05.2013 - 05.2019
Skills
Excellent Customer Service
undefinedSoftware
Epic
Timeline
Administrative Assistant - Contractor
Primary Services
02.2024 - Current
Loan Processor
M/I Homes, Inc
12.2020 - 03.2023
Indirect Tax Analyst
CenterPoint Energy
04.2014 - 12.2020
Bachelor of Arts - Business Administration
LeTourneau University
05.2013 - 05.2019
Patient Access Representative - Part-Time
Texas Children's Hospital
06.2012 - 12.2016
Accounts Payable Specialist
Halliburton Energy Services
01.2011 - 04.2014
Patient Access Rep (Labor & Delivery) - Part-Time
Memorial Hermann Memorial City Medical Center
01.2009 - 01.2011
Unit Secretary
Memorial Hermann Memorial City Medical Center
03.2008 - 01.2011
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