TANYA M. PENNIL
Fort Lauderdale,FL
Summary
Highly experienced executive support professional with expertise in administration, healthcare, and customer service. Provide seamless coordination and communication, ensuring efficient scheduling, email management, and document drafting. Maintain accurate records, process invoices, and facilitate expense reimbursements with precision. Utilize computer-based systems with ease, ensuring data entry, payables, and banking accuracy. Demonstrate exceptional customer service skills, positivity, and a proactive approach. Excel in multitasking, prioritizing tasks, and meeting tight deadlines with minimal supervision. Embody professionalism, excellent communication skills, and a commitment to learning new technologies quickly. Leverage experience in healthcare, education, and customer service to drive success. Proven ability to work effectively in fast-paced environments, ensuring accuracy and efficiency. Committed to delivering exceptional results and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Front End Assistant
Silver Builders, Inc.
01.2020 - Current
- Provide executive-level support, ensuring seamless coordination and communication
- Schedule meetings, respond to emails, and draft documents on behalf of executives
- Maintain accurate and up-to-date distribution lists, files (paper and electronic), and databases
- Manage phone and mail correspondence, ensuring timely and effective responses
- Process invoices, handle billing, and facilitate expense reimbursements with precision
- Utilize computer-based systems for data entry, payables, and banking with ease
- Maintain executive calendars, email, and filing systems with attention to detail
- Demonstrate exceptional customer service skills, positivity, and a proactive approach
- Excel in multitasking, prioritizing tasks, and meeting tight deadlines with minimal supervision
- Embody professionalism, excellent communication skills, and a commitment to learning new technologies quickly
Medical Assistant/Marketing Administration Assistant
24/7 Total Medical Care
01.2016 - 01.2019
- Provided comprehensive patient care, including vital sign measurement, medical history recording, and preparation for physician examinations
- Conducted routine diagnostic tests, administered injections and medications, and performed lab tests
- Maintained accurate records, managed medical supplies, and ensured efficient office operations
- Demonstrated exceptional communication skills, welcoming patients and addressing medical inquiries
- Stayed up-to-date with protocol changes and training, attending necessary meetings and sessions
Teacher/Administrative Assistant
Creative Child Learning Center
01.2008 - 01.2014
- Coordinated administrative tasks, processed communications, and maintained a calendar for the Director
- Managed a class of 23 children, created weekly curricula, and prepared lesson plans
- Fostered positive relationships with students, parents, and educators, promoting a collaborative learning environment
- Engaged in effective classroom management and participated in continuing education classes
Real Estate Title Closer
Florida Atlantic Title
01.2002 - 01.2006
- Facilitated loan modifications, short sales, and title commitments
- Prepared buyer closing packages, settlement statements, and performed actual closings
- Managed disbursements, post-closings procedures, and maintained communication with industry professionals
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
Front End Manager
Winn Dixie
01.2004 - 01.2008
- Supervised customer returns, maintained inventory, and monitored cash handling processes
- Trained cashiers, managed shift timings, and ensured accurate pricing and scanning systems
- Troubleshot POS system issues and maintained efficient cash management
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
Education
McFatter Technical College
Davie, Florida12.2015
Miami Dade Community College
Miami, Florida12.1998
Skills
- Technical Skills: MS Word, MS Excel, MS Publisher, MS Outlook, Quickbooks, eClinical
- OSHA, HIPAA, and Basic Life Support (BLS) Certification, Phlebotomy, Hospital Training and experience, Language and Literacy Development Training
- Outstanding communication skills
- Hard-working, able to multi-task effectively
- Manages difficult or stressful situations easily
Timeline
Front End Assistant
Silver Builders, Inc.
01.2020 - Current
Medical Assistant/Marketing Administration Assistant
24/7 Total Medical Care
01.2016 - 01.2019
Teacher/Administrative Assistant
Creative Child Learning Center
01.2008 - 01.2014
Front End Manager
Winn Dixie
01.2004 - 01.2008
Real Estate Title Closer
Florida Atlantic Title
01.2002 - 01.2006
McFatter Technical College
Miami Dade Community College
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