TANYA M. STAMOS
Spring,TX
Summary
Seasoned Manager and talented leader with over ten years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
UnitedHealth Group
03.2022 - 08.2023
- Directs, supervises, coordinates specific functions and activities of all staff, including programs, policies and procedures, human resources, support services, etc
- Oversees and manages development and marketing of new services and referral sources
- Facilitates the employment, development and management of employees
- Promotes the provision of cost-effective, high-quality health care services to patients
- Prepares and implements quarterly budgets
- Recommends funding based on knowledge of policies, costs, and operating practices
- Determines strategy for changing existing processes to meet regulatory requirements and translating external demands into program goals
- Responsible for the preparation and completion of quarterly surveys, annual surveys, inspections, corrective action plans and measures of success
- Collaborates with various stakeholders on projects, initiatives, facilitates spread of best practices
- Successfully led clinic to 5+ star rating
- Medical Records Management, HIPPA Compliance & Confidentiality
- Insurance Billing
- Ensuring proper ICD codes are submitted, Data Management
- Accounts Receivable & Collections, Risk Adjustment
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Project Manager
Rehabilitation
12.2019 - 03.2022
- Regular analysis and compliance management of mental health programs to ensure program stability and prevent regulation violations
- Enforcement of local operating procedures to all 35 California State
- Prisons
- Project liaison and co-chair in creating the Statewide
- Departmental Suicide Prevention Summit
- Lead event management of annual Mental Health Leaders
- Ensured all statewide mental health legal documentation was
- ADA compliant
- Project Coordinator for remote employee logistic
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Compliance Specialist
Rehabilitation
06.2016 - 12.2019
- Preparation and analysis of data reports for all 35 correctional institutions and presented audit findings to executive staff for remediation
- Lead staff trainer on new policies and procedures
- Managed special projects for headquarters executive staff
- Served as liaison to the Deputy Director by driving conflict resolution of various staff and inmate issues, holding informal audits of correctional institutions, and ongoing collaboration with the Governor's Office and Office of Legislation
- Successfully co-chaired the Women Working In Corrections and
- Juvenile Justice National Conference, 900+ in attendance
- Performed quality reviews to uncover workflow and communication issues.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Assisted with training sessions to educate management personnel on compliance and regulatory standards.
- Monitored safety programs to verify compliance with federal standards.
Administrative Assistant
Rehabilitation
07.2013 - 06.2016
- Implementation of Local Operating Procedures and policy revisions
- Lead over the implementation of the Hospice Care housing unit of the institution
- Analyzed and audited legal reports and findings
- Reviewed court findings as well as ongoing lawsuits relating to incarcerated individuals
- Trained Medical Assistants on various projects and new policy and procedures to ensure departmental and institutional compliance
- Managed the work efforts of executive staff to ensure quality and delivery of assignments
- Vendor management of outside distributors to secure proper ongoing supply delivery
- Liaison for Chief Executive Officer as needed
- Negotiated contracts with vendors and suppliers for supplies, equipment and services.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Staffing Manager
Valley Gardens Traditional Care & Rehabilitation
02.2010 - 10.2012
- Hired, onboarded, and trained nursing staff
- Managed weekly schedules and daily assignments for all staff
- Bi-weekly payroll analysis and error remediation
- Ensured staffing budgets stayed within state regulations, i.e
- Patient ratios
- Successfully passed two state audits with zero deficiencies
- Discovered and resolved complex employee issues that affected management and business decisions.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Coordinated technical training and personal development classes for staff members.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Distributed employee engagement surveys to identify areas of improvement.
Education
MBA - Business Administration
Grand Canyon University
Phoenix, AZ2022
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZ2020
Skills
- Quantifiable Revenue Increases
- Staff Management
- Superb Time Management Skills
- Sales
- Staff Training
- Business Planning
- Contract Review and Recommendations
- Stakeholder Relations
- Contract Development
- Operations Oversight
- Team Leadership
- Maintaining Compliance
- Avid Pro Tools
- Project Planning
- Strategic Partnership
- Mergers and Acquisitions Knowledge
- SAP Expertise
- Microsoft Office Expertise
- Business Strategy Development
- Budget Development and Management
- Lean Manufacturing and Quality Systems
- Employee Relations
- Microsoft Office Suite Expertise
- Interpersonal Communications
- Quality Assurance and Control
- Multi-Unit Operations Management
- Staff Development
- Data Evaluation
- Financial and Cash Flow Analyses
Accomplishments
- Earned the “Distinguished Services Medal - State of California, Governor's Office” Award in 2018 for Exemplary work with the Women Working in Corrections and Juvenile Justice System National Conference.
Certification
- Project Management, Project Management Institute (PMI) - 2019
Military
United States Navy
1998-2001
Volunteer
Team Rubicon Disaster Response 2020 - Present
Street Servants Ministry 2019 - 2022
JV Head Cheer Coach, Lodi Colts 2015 - 2017
Timeline
Operations Manager
UnitedHealth Group
03.2022 - 08.2023
Project Manager
Rehabilitation
12.2019 - 03.2022
Compliance Specialist
Rehabilitation
06.2016 - 12.2019
Administrative Assistant
Rehabilitation
07.2013 - 06.2016
Staffing Manager
Valley Gardens Traditional Care & Rehabilitation
02.2010 - 10.2012
MBA - Business Administration
Grand Canyon University
Bachelor of Science - Health Administration
Grand Canyon University
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