Hi, I’m
Tanya N. Rasmusen
Chaska,MN
Summary
Accomplished and creative medical device and OEM Sales Support and Customer Operations Manager possessing expert change management skills, team leadership, planning, and organizational skills built during a successful career with results driven approach with multi site call center, sales support, contracts, 3rd Party Logistics, Scheduling, Lifecycle Management and onsite event support.
Extensive experience as a subject matter expert, testing, training, content development and roll out of new systems to support the operational goals of the company.
Proven to consistently lead by example, improve productivity, business and customer service objectives while
focusing on improving operations through effective employee motivational strategies and strong regulatory and compliance policy enforcement. Proven record of driving continuous improvement through best practices, market trends, and regulatory requirements.
Strong ability to develop and streamline corporate initiatives to drive improvement, reduce waste, sustain compliance initiatives.
Strong technology and new system implementation skills with proven record of turning around struggling company operations to achieve sustained growths and morale-building abilities to enhance employee engagement and productivity.
Overview
20
years of professional experience
1
Certification
Work History
Integer Holdings CorporationPlymouth, MN
Customer Operations Manager
04.2021 - Current
Job overview
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Performed business analysis and provided guidance on best practices and various approaches.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Transformed strategy into standard practice with measurable KPIs.
- Built loyal account base and long-term business relationships with factory direct accounts.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Championed the voice of the customer as a member of the Site Leadership Team · Works with the Site Leadership team to instill customer advocacy within the facility and served as the voice of customer during customer production meetings and interactions with facility personnel.
- Developed and nd fostered customer relationships by working directly with Factory Direct customers and partnering with Sales and/or Customer Success Enterprise for Corporate, Strategic and Multi-Site customers.
- Provided leadership to Customer Operations Team members including guidance, prioritization, training and support for daily activities. Work with team to identify process improvement opportunities to better serve customers and drive team performance towards key metric targets, including Order Acknowledgement Cycle Time, Quote Cycle Time
· Drives team performance towards key metric targets, including Order Acknowledgement Cycle Time, Quote Cycle Time
· Drives team performance towards key metric targets, including Order Acknowledgement Cycle Time, Quote Cycle Time
Olympus Corporation Of The America'sBrooklyn Park, MN
Manager, Asset Management Operations
04.2015 - 02.2020
Job overview
- I was responsible for overseeing and operationalizing efficient processes, controls and reporting of $353M in assets, adhering to strict internal and government standards, policies and procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Led team of 13 direct reports managing over 20 employees in two corporate sites.
- Evaluated data in KPI and Internal Compliance reports to proactively adjust and enhance Asset Management operations.
- Expanded cross-functional organizational capacity by collaborating with Asset Retrieval, Analytics, and Field Audit departments about Operational functions and common goals.
- Achieved 98% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
- Served as Subject Matter Expert and main point of contact for the CIA Monitor and Open Payments Reporting.
Olympus Corporation Of The America'sBrooklyn Park, MN
Associate Manager, Asset Management
04.2012 - 04.2015
Job overview
- Directed training and retraining of employees to boost performance and enhance business results.
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and process development for SAP.
- Produced regular KPI and Compliance reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Worked with Senior Sales Management to ensure Compliance protocols were adhered to.
- Developed and managed quality programs to reduce overdue compliance activities.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor processes to individual markets.
- Managed internal operational standards and productivity targets for Asset Management and Contract Activities Support.
Gyrus ACMIMaple Grove, MN
Field Inventory Team Lead
07.2007 - 07.2012
Job overview
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Managed quality assurance program, including on-site evaluations, internal audits and customer support.
- Integrated logistics systems into company processes to improve operations and manage inventory levels.
- Led team that provided excellent sales support and customer support for multiple sales organizations.
- Managed CRM database, including troubleshooting, maintenance, updates,and report generations.
Gyrus ACMIMaple Grove, MN
Field Inventory Specialist
07.2005 - 04.2007
Job overview
- Developed, implemented, and monitored a hand-held device process to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Created and enforced detailed organization processes to increase quality service standards.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained strong 3rd Party Logistics vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Managed timely and effective replacement of damaged or missing products.
- Oversaw sales support and warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Aerotek/MedtronicEden Prairie, MN
Accounts Payable Supervisor
01.2004 - 03.2005
Job overview
- Interacted with all necessary partners, including vendors, upper management and peers.
- Maintained internal controls over disbursement functions in accordance with strict Compliance and Anti-Kickback guidelines.
- Oversaw monthly accounting close process for timely and accurate reporting of financial information.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Education
Temple University Fox School of BusinessPhiladelphia, PA
MBA from Business
06.2021
Skills
- Operations management
- Data collection and analysis
- Contract and business process development
- Excellent verbal and written communication
- Staff Management and team building
- Strategic Planning and project management
- Continuous process and operational improvement
- Regulatory Compliance
- MS Office, Chess, Oracle, JDE, Max, SAP, Elton(SAP), Salesforce, Teams
- White belt Lean Six Sigma Training
- Inventory Management
- Leadership
- Problem Solving
- Customer Service
- Forecasting
Certification
- Salesforce
- Certified Associate in Project Management (CAPM)
- Six Sigma Whitebelt Training
Timeline
Customer Operations Manager
Integer Holdings Corporation
04.2021 - Current
Manager, Asset Management Operations
Olympus Corporation Of The America's
04.2015 - 02.2020
Associate Manager, Asset Management
Olympus Corporation Of The America's
04.2012 - 04.2015
Field Inventory Team Lead
Gyrus ACMI
07.2007 - 07.2012
Field Inventory Specialist
Gyrus ACMI
07.2005 - 04.2007
Accounts Payable Supervisor
Aerotek/Medtronic
01.2004 - 03.2005
Temple University Fox School of Business
MBA from Business
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