TANYA NGUYEN
Frisco,TX
Summary
An accomplished Software Engineer with 20+ years professional experience in developing and supporting applications, database configuration and custom report. Highly skilled in troubleshooting and debugging capabilities for resolving complex technical issues, task prioritizing, strategic planning and fast pace working ability to meet tight deadline.
Overview
23
23
years of professional experience
Work History
Software Engineer II
FINTHRIVE
2011.06 - Current
- Process Collection data for Healthcare providers through database development, software enhancement and workflow management including troubleshooting for frontend application and backend configuration issue, creating custom reports per client requirements, assisting on software release and data migration activities.
- Supported Claim Management application for Hospitals and Insurance Payers through data processes including data parsing, file custom split, analyzing defects for root cause and providing fix, maintaining existing functionalities, developing new features, creating tools for large data reprocess, writing SSRS reports as per client request.
- Accomplishment: Enhanced system split for Collection Accupost product to add pre-split program that prevented Banner and SCA client from losing claims and helped to resolve balance shortage. Implemented CSA feature in Claim Statusing that gave hospitals option to eliminate unnecessary 276/277 transactions help to reduce significant cost. Recognized for excellent spirit of collaboration and contribution during Data Center Migration in 2013 and 2014.
Programmer/Configuration Analyst
SOURCECORP
2009.07 - 2011.06
- Designed graphical workflows to process standard medical and dental claims such as CMS1500, UB04, ADA and proprietary CHRA survey for insurance company and wrote Groovy script for business rule nodes to validate claim data and SQL script for SQL nodes to pull provider/member data from database into N2 application screen for data entry operators.
- Performed integration testing, fixed Data Entry, Business Rules and Mapping/Edifec errors to produce correct 837 EDI output as per client's mapping documents and EDI standards, deployed entire workflow into production and related configuration.
- Accomplishment: Fast paced on learning curve to complete full workflow setup within 4 weeks in order for UB04 claim file backlog to be processed by deadline, saving overtime cost for manual keystrokes from data entry staff.
Software Engineer / IT Professional
FIH FOXCONN
2007.10 - 2009.02
- Supported web applications for iPhone repair service by enhancing existing features and modifying Java APIs on client side to maintain communication between depot's web applications and Apple's GSX Web Service and Updating Eclipse-based BIRT reporting system.
- Assisted to fix production line process issues by updating backend data to ensure production workflow not interrupted, setting up database connection and configuration for new user stations and new iPhone model setup, writing SQL script to pull data for ad hoc reports requested by production supervisors and QA group.
- Accomplishment: Recognized by assembly line supervisors for productivity as sole supporter after 3 months. Granted full access to production Database after 1 month of employment for fast learning, quality work and dedication, accepted to permanent position within 1 month instead of 6 months contract.
Software Developer
NORTEL NETWORKS
2001.01 - 2007.09
- Involved in full cycle software development for MSC product new features in GSM/UMTS (wireless) network such as Roaming Restriction Enhancement, Call Handover, Location Update and also enhanced existing features via Change Request (CR).
- Performed VO Support duties after MSC new features went live by validating expected functionality, analyzing Post Final Compile design fixes for patch worthiness or Go/NoGo decision, monitoring wireless network traffic and resolving field issues within 48 hours, addressing issue and solution plan to frontend support team and customer.
- Accomplishment: Promoted to be group head of MSCHODAP and RRCOMNGP code groups after one year of employment, who ensured maintainability software, performed code review and granted approval before module open request was opened for code change submission.
Programmer
PANJA INC
2000.06 - 2001.01
- Implemented Control software for Home Automation System, Lighting, Home Cinema System
- Accomplishment: Complimented for hard work, quick learner, dynamicity, exceptionally promoted to software programmer position 4 months before obtaining BS degree.
Education
MCTS (Microsoft Certified Technology Specialist) - Web Application & Window Application - Incomplete
TechSkills
Addison, TexasBachelor of Science - Computer Science and Engineering
University of Texas
Arlington, TexasBachelor of Science - Education
University of CanTho
CanTho, VietnamSkills
- Object Oriented Programming: C# .NET, Java, C++, PROTEL
- SQL, XML, C, JavaScript, Perl, Powershell, NAnt, Groovy & Grails
- Cloud Computing Service: Azure, ServiceBusExplore, KQL ( Kusto Query Language)
- Source Version Control: GIT, Azure DevOps GIT Repository, SourceSafe
- Web Services
- Kubernetes Architecture
- Regular Expression
- Microsoft Outlook, Word, Excel, TEAM
- Visual Studio 2022
- SQL SERVER and Oracle Database
- SQL Server Reporting Services (SSRS), BIRT, Tableau Reports
- NotePad++, PerlIDE, Eclipse, JBuilder, LabView, MatLab, MapBuilder, UML
- Saleforce, Ivanti, NetSuite
- Telecom Protocols : SOAP, JSON, H.248, UDP, TCP/IP, ISUP, DTAP, BSSMAP, RANAP, MAP, CAMEL
References
- References upon request
Timeline
Software Engineer II
FINTHRIVE
2011.06 - Current
Programmer/Configuration Analyst
SOURCECORP
2009.07 - 2011.06
Software Engineer / IT Professional
FIH FOXCONN
2007.10 - 2009.02
Software Developer
NORTEL NETWORKS
2001.01 - 2007.09
Programmer
PANJA INC
2000.06 - 2001.01
MCTS (Microsoft Certified Technology Specialist) - Web Application & Window Application - Incomplete
TechSkills
Bachelor of Science - Computer Science and Engineering
University of Texas
Bachelor of Science - Education
University of CanTho
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