Tanyanika Brown
Leesburg,FL
Summary
Seeking a position that will utilize my skills to create a successful work environment. Summary of Qualifications Excellent customer service and communication skills Determined, goal oriented, punctual, and organized Outstanding telephone etiquette Thrive in high energy work environment
Overview
30
30
years of professional experience
Work History
Evangelist, On Call Chaplin, Outreach Leader
Ministry
11.2019 - Current
- Mission visits
- Outreach Ministry in community
- Hospital visits
- Meet family needs
- Prayer calls
- Connected individuals with available and relevant resources.
BDC Specialist
Mercedes Benz Of Orlando
10.2014 - 08.2019
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Quoted prices, credit terms and other bid specifications.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Completed daily outbound calls, up to [Number] hours per day.
Front desk Receptionist
Orlando Infiniti, Aston Martin, Jaguar, Lotus
10.2012 - 10.2014
- Data entry, assist with service guest as needed, responsible for collecting/receipting down payments
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
Administrative Assistant
Courtesy Protective Service Inc
01.2004 - 07.2012
- Additional duties involved collecting on past due and current accounts.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Scheduled office meetings and client appointments for staff teams.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assistant Team Manager
Accent Marketing Inc.
03.2002 - 01.2004
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Monitored programming schedules, conformance to guidelines and quality.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Addressed customer service overflow to reduce complaints.
- Set incentives and realistic targets associates could achieve.
Receptionist
Sun Coast Insulators, Inc
02.1999 - 02.2002
- Duties included responding to inbound calls, data entry, and customer service, Handled customer complaints, filing, and scheduling jobs.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Prestige Ford
01.1996 - 02.1999
- Duties included responding to inbound calls, customer service, cashier, switchboard, and data
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
McDonald's
08.1993 - 01.1997
- Worked flexible schedule and extra shifts to meet business needs.
- Work drive thru
- Team Lead
- Collected and authorized payments of guests.
Education
High School Diploma -
Southeastern High School
Miami, FL01.2021
GED -
Lee Adult Education
Leesburg, FL05.1997
Skills
- Teamwork and Collaboration
- Outreach Strategies
- Community Resources
- Public Outreach
Timeline
Evangelist, On Call Chaplin, Outreach Leader
Ministry
11.2019 - Current
BDC Specialist
Mercedes Benz Of Orlando
10.2014 - 08.2019
Front desk Receptionist
Orlando Infiniti, Aston Martin, Jaguar, Lotus
10.2012 - 10.2014
Administrative Assistant
Courtesy Protective Service Inc
01.2004 - 07.2012
Assistant Team Manager
Accent Marketing Inc.
03.2002 - 01.2004
Receptionist
Sun Coast Insulators, Inc
02.1999 - 02.2002
Receptionist
Prestige Ford
01.1996 - 02.1999
Cashier
McDonald's
08.1993 - 01.1997
High School Diploma -
Southeastern High School
GED -
Lee Adult Education
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