Tanyaradzwa Mangenje
Princeton,TX
Summary
Extensive knowledge of healthcare workflows Familiarity with Epic utilities, reports, and maintenance processes In-depth knowledge of implementation methodology Proficient with Epic Inpatient, Ambulatory, Hospital Billing, Clinical Documentation, Stork, and Cadence. Good decision-making and delegation skills Solid written and oral communication skills. Goal-driven Trainer is successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing 12 years of experience assessing training needs and conceptualizing training materials. Systematic Project Manager with more than 8 years working in cross-functional environments. Bringing exceptional written and oral communication skills paired with expertise in financial analysis and project coordination. Dedicated to offering locally relevant oversight and management techniques. Deadline-oriented critical thinker helps team members understand Agile scrum practices and principles. Certified Scrum Master with vast knowledge of web development technologies and automated testing. Comfortable leading large teams in process and product development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Tmoblie
Dallas, TX
04.2023 - 12.2023
- Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
- Conducted training sessions for end users on the usage of Salesforce application features.
- Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
- Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
- Worked with business analysts and end-users to determine screen layouts for new web applications.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Developed custom VisualForce pages for customer-facing portals.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Collaborated with other teams to ensure seamless integration between multiple platforms.
- Deployed custom tabs, validation rules, and auto-response rules for automating business.
- Assessed data processing proposals and requirements to determine project feasibility.
- Developed and implemented security initiatives to protect important company data.
- Developed workflows for automated lead routing, lead escalation and email alerts.
- Monitored system performance using various tools like Workbench and Eclipse IDE for debugging code issues.
- Provided technical support to internal users on Salesforce issues or questions.
- Implemented solutions that integrate with third-party services via REST and SOAP API calls.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Analyzed workflows and established priorities for daily operations.
Technical Project Manager/Scrum Master
Wellstar Heath System
Atlanta, GA
09.2022 - 03.2023
- Full experience running a Scrum team every day, all scrum ceremonies with QA and engineers
- Collaborating with developer managers and dev ops on removing blockers, being a leader on assigned products
- Leading one scrum team to begin with and eventually added an additional small scrum team could be added in the future
- Project planning, project monitoring and control, and providing advice and guidance
- Capturing requirements, organizing meetings, maintaining a budget, and creating a schedule
- Working with Hybrid methodologies between waterfall and agile and being able to pivot from one another during different phases of projects
- Being an active listener and leadership experience and leading a complex process
- Managing different phases of migration and integration of software systems like Epic Bridges and Spacelabs, GE, Capsule, and Philips devices and Omnichannel marketing software system.
AGILE/ SCRUM MASTER/EPIC IMPLEMENTATION PROJECT MANAGER
Santa Rosa Consulting - Franklin, TN
Franklin, TN
11.2020 - 07.2022
- Scrum Master for highly interdependent Payments Team and Identity Team
- Driving development for Apply and Buy Project, Payments Discovery, Identity Widget and Sweepstakes Projects
- Providing guidance and analyzing sprint scope, sizing, and assessing risks
- Also facilitating discussions that lead to the resolution of project issues and development impediments
- Chairing sprint ceremonies and generating Scrum artifacts (e.g., dashboards, reports, etc.)
- Responsible for backlog tracking, burndown metrics, velocity, and task definition with Product teams
- Reduced Backlog for both teams by 50%
- Responsible for managing dependencies between the Scrum teams and third parties, release managers, and between Scrum teams
- Designed a Confluence Page for managing dependencies
- Time saved by reducing meetings to track dependencies and reducing time to market for all releases by 45% and increased team by over 90%
- Demonstrating and coaching on Agile Software Development methodology and incremental delivery within product teams
- This includes ensuring all proper training and user documentation has been implemented for Epic focused on Optime, Stork, Willow and Radiant and many more applications within Epic
- Full Epic Implementation Cut Over of Epic modules (Ambulatory and Inpatient) Epic Inpatient Orders, ClinDoc, Optime, Anesthesia and Ambulatory Stork and Radiant
- Managing a project with over 30/employee/resources
- Implementation of Epic Compass Rose; Healthy Planet, Care Everywhere and workflow tools for compilation of patient (population) data
- In-basket Optimization
- Disaster recovery Planning.
Technical/ Clinical Analyst
NTT Data Inc
12.2017 - 11.2020
- Responds to incidents regarding the Clinical and technical applications monitoring ad maintaining an site computer systems and networks
- Incidents may include, but are not limited to, workflow issues, application errors, user access, and technical functionality, diagnosing any hardware or software faults with these systems
- Will receive, analyze, and process the EMR or technical requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc
- Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Managing multiple Epic accounts and proficient with Service Now ticketing system
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Documents user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources
- Maintains regular and consistent attendance and punctuality in accordance with 'NTT Data Attendance Standard for Contact and Service Centers'
- Performs first-level core troubleshooting on hardware/software systems, answers question and provides technical solutions
- Identifies and escalates issues requiring urgent attention with Incident Management and Service Desk Leadership.
- Utilized advanced knowledge of clinical processes and related technology to optimize company health information processes and procedures.
- Analyzed current business processes to identify areas of improvement and develop strategies to optimize workflows.
- Configured healthcare applications according to customer needs including setting up security roles and profiles.
SCRUM MASTER /EPIC MIGRATION PROJECT MANAGER
Sutter Health - San Francisco, CA
San Francisco, CA
02.2016 - 11.2020
- Developed and followed agile project management plan (Agile Ceremonies) and facilitated build requirements log (product backlog) with cost estimates and priority
- Improved team velocity by incorporating capacity planning into sprint planning sessions and monitored the Quality through metrics and mentored team through the project management processes and coached and empowered teams to self-organize and grow cross-functionally
- Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning
- Maintained storyboards, organized charts within JIRA and influenced best practices to team
- Of cross-functional development teams working to deliver world-class clinical application tools to enhance patient care
- Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, rally tracking, product visioning, technical debt reduction, self-management, empowerment, and role training resulting in realized velocity improvement by 22% in a 6-month period
- Maintained and published Agile metrics, regularly reporting to business leadership, and acted as Scrum of Scrum master, coordinating four distributed teams all working on the same product
- Coached and mentored team members, stakeholders, and leadership on the benefits of Agile and Scrum
- Responsible for coordinating bi-monthly release of software, including planning and quality assurance
- Full Epic Migration for all Epic Modules from Cerner to Epic
- Managed Epic project to Inpatient Orders; ClinDoc, Cupid, Radiant Optime/Anesthesia
- Project Manager for EpicCare Ambulatory (Outpatient) Community/Connect over 15 hospital sites and 19 ambulatory/Outpatient sites
- Worked with Project team to Integrate Beaker (lab) and interface with Beaker
- Worked with build team to ensure compatibility and integration of laboratory instruments into the new Epic environment LIS integration.
Epic Clinical Analyst III
CareTech Solutions
10.2015 - 08.2017
- Receive incoming calls from client community, typically Healthcare industry clients, and provide first level IT support while following policies and procedures
- Initiate the process through which network, systems and client problems are identified and resolved, including problem recognition research, resolution and documentation
- Employ a high degree of customer service, technical expertise and timeliness
- Currently helping EPIC accounts/clients only.
SCRUM MASTER /EPIC MIGRATION PROJECT MANAGER
CSI Companies Consulting Firm
04.2014 - 05.2016
- Developing, gathering and analyzing data in order to track business KPIs and report to senior management team
- They will work cross functionally with the technology team, accounting, and 3rd party data providers to develop additional data reporting capabilities for the business
- Track business KPIs related to the following: Marketing and sales productivity
- Develop and Maintain a suite of reports for senior management team and communicate reporting needs to technology team in a clear and concise format Help prioritize business development projects and provide analytical feedback on results
- Gather, maintain and verify accuracy of data from various sources and responsible for some budgeting and forecasting.
Epic Implementation Trainer
Santa Rosa Consulting Firm
09.2013 - 12.2015
- Epic Implementation Consultant and Epic Trainer for physicians and clinicians at different hospitals
- Worked in the Emergency Department, Adult Intensive Care Unit helping clinicians with the new upgrade from Epic 2010 to Epic 2014
- Supported and promoted Epic standardization, utilization, and best practices with Computerized Physician Order Entry (CPOE)
- Assisted trainers with curriculum development for applications as needed
- Coordinated, scheduled, and conducted new provider Epic / hCare education and training
- Supported and facilitated implementation of standards, best practices, policies, procedures, and utilization plans within Epic
- Assisted with I/O where flowing into the chart, helping Admitting team with checking in patients in the Emergency Department
- Worked with Sutter Health System as a Team Lead during the night shift, in charge of the OR, and the Labor and Delivery Room, giving Elbow to Elbow support to Clinicians and Physicians
- Helped Anesthesiologists and Surgeons learn how to do their orders in Optime and Clinicians knowing how to get their patient ready in Pre-Op, Intra-Op, and Post-Op
- Worked with Sutter Health (Berkeley) as a Zone lead Coordinator for admitting, supported Clinical-Documentation and ADT for the Psychiatric Department for adult and adolescent behavior health check-in/check-out process
- Assisted front desk staff with patient registration and telephone encounters support
- Worked with University Of Michigan Health System (Ann Arbor) in the Provider drop-in center focused on helping Providers with personalization activities or 1-on-1 support to providers
- Supported Obstetrics, Nurses, Midwives, and Clerks in Stork (Labor & Delivery) Support Labor Navigator, Delivery details for Mother Reviewed delivery summary and completing baby deliveries
- Worked with NYU Langone Medical Center in the command center; providing support, end- user solutions and Front Range tickets
- Provided elbow support of non-clinical & clinical staff Assisted non-clinical staff w/ clinical documentation, smart tools, L&D grease board, check-in & admitting
- Provided support of non-clinical & clinical staff
- Assisted clinical staff w/ clinical documentation, smart tools, Philip devices, login verification & scheduling
- Identified and troubleshoot issues and missing or erroneous entries from device integration/validation functionality.
Epic Consultant
Optimum Consulting Firm
04.2014 - 02.2015
EpicCareClinDocClinDocTmoblie
- Clinical Support for Boston Medical Center helping providers and nurses, through their implementation of Epic 2014 version
- Assisted with documentation of newborns linking the baby to the mother through Epic
- Documenting C-sections in Epic and assisting in some Optime and Anesthesia during C-sections
- Attend to providers with Clinical Documentation order set and some charting
- Worked with St Francis Hospital (Oklahoma) supporting the nurses and nurse practitioners & the front desk
- Help scheduling of new patients and established patients
- Making sure Front Desk is comfortable with establishing charges and making sure the patient has all their eligible information before check in
- Worked with Cedars Sinai Medical Center (Los Angeles CA) as an Epic Support Analyst providing education, guidance and confidence in new skills for physicians
- Successfully acclimated hospitalist, specialty physicians & nurses in the use of clinical doc
- Provide one-on-one coaching on the various solutions & applications (Inpatient & Outpatient) part of training implementation team for hospital system
- Provided support for real-time OR procedures for L&D Nurses & Anesthesiologist
- Assist L&D clinical staff with documentation of C-sections, tubal ligations & other procedures
- Assist doctors with Pre-OP, Intra-Op & Post-Op workflow documentation
- Supported & communicated workflow changes to staff
- Provided elbow support to clinicians & physicians on trouble-shooting issues.
Electronic Medical Records Consultant and Trainer
Physician Technology Partners
02.2012 - 05.2013
- Learned the training content in an accelerated fashion and delivered the training in a confident and knowledgeable way
- Provided training on Stork Epic application to new and existing end users
- Identified potential training gaps / issues and worked with other members of the training team and application team to resolve workflow issues
- Ensured availability of necessary training materials
- Monitor student enrollment and manage attendance in training classes
- Provided customer support on class content
- Created and edited Tip Sheets to assist end users with their understanding of Epic
- Partnered with the Provide Liaison to ensure Providers' needs were met in a timely manner Maintained training environment to ensure smooth delivery of lessons.
Consultant and Trainer
HCI Group
03.2011 - 01.2012
- Team Lead Trainer during training and execution of the Cerner application
- Mentored and trained less-experienced staff with their understanding of the Cerner application
- Worked closely with senior users to understand their needs and define future application requirements
- Trained in the development of effective networks of internal and external customers, suppliers, the technical community, and consultants
- Worked with technical and clinical teams to complete the maintenance, operational and projects for the Cerner electronic health records (EHR)
- Trained nurses and physicians involved with Maternity areas in applications such as Power Chart Maternity
- Supported and assisted Nurses with order entries, order set and depart process
- Served as point of contact for questions and issues
- Supported physicians with power plans, notes and clinical documentation, Cerner Millennium implementation and training, building physicians favorites using Power Chart Maternity, Power Plan, Power notes, placing single orders, order alerts, ordering tips, merge view expediting AMR, TMR, DMR Depart processing, EMar and flow sheet in areas including RIO, Post Anesthesia Care Unit
- Served as a Super User of Cerner Millennium KBC (Knowledge Base Charting) and designing comprehensive care plans for patients
- Provide end-users feedback and tickets to command center & managers
- Provided training for intensive support
- Update new and updated system changes to end-users
- Assist end-users on how to build and manage smart phrases, smarts sets and preferences list.
Education
Bachelor of Arts - Pre-Law
National University
La Jolla, CA05-2024
Skills
- Project Planning
- Productivity Improvement
- Sprint Planning
- Leading Scrum Meetings
- Presentation Skills
- Public Speaking
- Project Management
- Project Implementation
- Scheduling Expertise
- Scope Definition
- Software Implementation
- Data Migration
- Business Analysis
- Proficient in MS Office
- Records Management
- Understands Confidentiality
- Legal Research Skills
- Administrative Support
- Client Communication
- Troubleshooting Complex Problems
- End-User Training
- Technical Troubleshooting
- User Support
- Help Desk Support
- Customer Service
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- System Implementation
- Spreadsheets
- HIPAA Knowledge
- Clinical Process Expertise
- Data Management
- Workflow Management
- Agile Methodology
- Compiling Data
- Information Systems Management
Certification
- Professional Scrum Master
- Agile SSM 5
- Data Governance
- Salesforce
- California Paralegal Certification (in progress)
- Texas Paralegal Certification (In progress)
Languages
English
Professional
Shona
Professional
References
References available upon request.
Timeline
Salesforce Administrator
Tmoblie
04.2023 - 12.2023
Technical Project Manager/Scrum Master
Wellstar Heath System
09.2022 - 03.2023
AGILE/ SCRUM MASTER/EPIC IMPLEMENTATION PROJECT MANAGER
Santa Rosa Consulting - Franklin, TN
11.2020 - 07.2022
Technical/ Clinical Analyst
NTT Data Inc
12.2017 - 11.2020
SCRUM MASTER /EPIC MIGRATION PROJECT MANAGER
Sutter Health - San Francisco, CA
02.2016 - 11.2020
Epic Clinical Analyst III
CareTech Solutions
10.2015 - 08.2017
Epic Consultant
Optimum Consulting Firm
04.2014 - 02.2015
SCRUM MASTER /EPIC MIGRATION PROJECT MANAGER
CSI Companies Consulting Firm
04.2014 - 05.2016
Epic Implementation Trainer
Santa Rosa Consulting Firm
09.2013 - 12.2015
Electronic Medical Records Consultant and Trainer
Physician Technology Partners
02.2012 - 05.2013
Consultant and Trainer
HCI Group
03.2011 - 01.2012
Bachelor of Arts - Pre-Law
National University
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