Tanya S. Williams
Snellville,GA
Summary
A focused, detailed oriented, and results driven Business professional with over 20 years of strong research and analytical skills. An effective communicator in both written & verbal forms who has maintained a strong skill set built upon integrity, professionalism, and a collaborative mindset. A proven leader, excelling in the areas of compliance, analysis, and relationship building. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes.
Overview
27
27
years of professional experience
Work History
Senior Billing Specialist
Ricoh Americas Corporation
10.2016 - Current
- Monitor 15 customer accounts to identify and rectify billing issues to enhance customer satisfaction.
- Process credit and rebills to correct billing error due to incorrect meter reads.
- Create & maintain simple and complex maintenance contracts as sold by sales professionals.
- Maintain database integrity by ensuring verification of customer information and file maintenance.
- Credit and re-bill invoices due to incorrect meters, bill to / ship to updates, pricing corrections; also manual credit / re-bill responsibility.
- Provide complex reporting / spreadsheets as requested by customer and or Sales professional.
- Full time position
Audit and Quality Control Analyst Sr. Specialist
Ricoh Americas Corporation
10.2011 - 10.2016
- Responsible for testing 3 to 4 teams per month ranging from 18 to 21 associates on newly placed equipment orders.
- Analyzed, documented, and reported quality issues pertaining to paperwork validation and order entry to ensure process compliance and compliance with company policies.
- Assisted my team, Order Coordinators, and Order Support Associates by answering questions that may arise when auditing, keying, or submitting deal respectively.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Led training presentations on newly updated auditing metrics and procedures
- Assisted in training of new employees.
- Full time position
Order Coordinator Sr. Specialist
Ricoh Americas Corporation
04.2009 - 10.2011
- Promoted to Sr Specialist
- Performed compliance checks on lease and service contract paperwork submitted by the sales team.
- Input equipment order information into system and updated customer accounts to document and track customer orders.
- Examined equipment orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with internal customers to address order inquiries, changes and cancellations.
- Input lease information into CLAS leasing program and ensure output meets Ricoh standards.
- Provide process updates to team and respond to questions on a weekly basis.
- Complete sales orders, reports and other tasks assigned timely and accurately.
- Facilitate calls with the ??? team to go over our Unfunded Report (Wells Fargo) holds, Over 30, Funded from Copies, and 3rd party upon manager’s request
- Assist Associates and Specialists with complex orders; maintain professional work relationship with customers.
- Full time position
Order Coordinator Specialist
Ricoh Americas Corporation
06.2007 - 04.2009
- Performed compliance checks on lease and service paperwork submitted by sales team.
- Processed simple and complex equipment orders into Oracle and update customer accounts to document and track customer orders.
- Examined equipment orders to confirm accuracy, completeness, and adherence to customer requirements.
- Credit and re-billed equipment orders to correct pricing due change in the order.
- Managed Syndication (3rd party leasing) report for 3 months as backup to Specialist II.
- Ricoh Operations Special Project; entails providing customer service to external customers by working on billing and contract issues through Service Request Queue.
- Full time position
Customer Billing Specialist
Ricoh Americas Corporation
08.2005 - 06.2007
- Researched and resolved billing discrepancies to ensure accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
- Processed credit and re-bills to correct negative meter reads entered in the system, ship to / bill to corrections, incorrect pricing entered in error.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Assisted in training new hires.
- Participated in special projects as needed.
- Full time position
Wireless Residential Account Manager
Risk Management Alternatives
06.2002 - 08.2005
- Deactivated and issued final bills for wireless accounts due to non-payment.
- Posted payments and arrangements on residential and wireless accounts.
- Temporarily disconnected and restore residential and wireless service due to non-payment.
- Answered incoming calls and inform customer of billing information including current and past due charges, due dates, and billing cycle.
- Provided information in response to inquiries about products and services that are their account; notate account of actions taken.
- Full time position
Hostess
Olive Garden Restaurant
02.2002 - 06.2002
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized and maintain menus, wait sheets, and applications.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Italian restaurant with social relevancy and intentionality.
- Part time position
Wireless Billing Representative
On Line Services
06.2000 - 08.2001
- Promoted from Verifier to Billing Representative.
- Reviewed and solve account and billing discrepancies.
- Effectively communicated with customers regarding any billing concerns, provide payment status, processed payments.
- Processed and mail calling cards.
- Full time position
Verifier
On Line Services
05.1999 - 06.2000
- Accurately input customer information in the system.
- Verify customers request to change telephone carriers.
- Notate account of actions taken.
- Full time position
Cashier
Cub Foods
08.1996 - 05.1999
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently resolved customer concerns regarding purchases.
- Trained new employees on policies and procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Full time position
Education
Bachelor of Science - Business Administration/ Finance
Morris Brown College
Atlanta, GA2001
Skills
- Standard Operating Procedures Proficient
- Billing Systems and Software
- Data Tabulation
- File Management
- Customer Service Standards
- Staff Training
- Microsoft Excel
- Research
- Document Control
- CRM Software
- Typing Proficiency
- Billing Dispute Resolution
Timeline
Senior Billing Specialist
Ricoh Americas Corporation
10.2016 - Current
Audit and Quality Control Analyst Sr. Specialist
Ricoh Americas Corporation
10.2011 - 10.2016
Order Coordinator Sr. Specialist
Ricoh Americas Corporation
04.2009 - 10.2011
Order Coordinator Specialist
Ricoh Americas Corporation
06.2007 - 04.2009
Customer Billing Specialist
Ricoh Americas Corporation
08.2005 - 06.2007
Wireless Residential Account Manager
Risk Management Alternatives
06.2002 - 08.2005
Hostess
Olive Garden Restaurant
02.2002 - 06.2002
Wireless Billing Representative
On Line Services
06.2000 - 08.2001
Verifier
On Line Services
05.1999 - 06.2000
Cashier
Cub Foods
08.1996 - 05.1999
Bachelor of Science - Business Administration/ Finance
Morris Brown College
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