Summary
Overview
Work History
Education
Skills
Timeline
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Tanyica Simmons

Studio City,CA

Summary

Dependable working successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Seasoned commercial driver bringing skills in organizing loads and efficiently managing time to meet demanding route schedules. Detail-oriented and systematic in keeping equipment well-maintained and in peak operating condition. Offering 10 years of related experience and willingness to take on any challenge to support business needs. Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential. Reliable and upbeat sales rep successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Industrious waitress manager offering 5 years of bakery industry experience ready to add value to any team. Well-versed in processing accurate sales transactions and providing superior customer service. Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.

Overview

26
26
years of professional experience

Work History

Commercial Driver

Premium Pine Needles
04.2019 - 04.2021
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Completed daily route consisting of up to 20 stops, focusing on safety and timeliness.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.

Commercial Truck Driver

Inner City Truck Co
01.2015 - 06.2018
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Interacted with customers and offered exemplary service, escalating issues to manager.
  • Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Maximized load safety by balancing, securing, and weighing products.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Sales Representative Manager

Cingular Wireless
12.2004 - 03.2006
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained accurate records of sales and customer information.
  • Guided customers to quickly locate merchandise in showroom.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Radio Host

Clear Channel Radio
09.2001 - 04.2004
  • Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
  • Interviewed local and international celebrities to raise brand profile and build listener engagement.
  • Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
  • Found, researched, fact-checked and wrote scripts for relevant topics in local news.
  • Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
  • Trained and supervised event staff to complete tasks on time.
  • Assisted in content development for events, drafting and distributing promotional materials.

Restaurant Waitress

Cafe Tallulah
03.1997 - 07.2000
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.

Head Waitress

Joses Caribbean Restaurant
01.1995 - 02.1997
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Processed orders and sent to kitchen employees for preparation.
  • Greeted new customers, discussed specials, and took drink orders.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

High School Diploma -

Mountain View - Los Altos Adult Education
Mountain View, CA
11.1990

Skills

  • Vehicle Inspection
  • Hazardous Materials Endorsement
  • Customer Needs Assessments
  • Order Picking and Processing
  • Customer Service Best Practices
  • Staff Development Talent
  • Order Delivery Practices
  • Honed Marketing Skills
  • Restaurant Operation
  • Food Sanitation
  • Billing and Payment Processing
  • Collaborative Relationships
  • Dining Room Management

Timeline

Commercial Driver

Premium Pine Needles
04.2019 - 04.2021

Commercial Truck Driver

Inner City Truck Co
01.2015 - 06.2018

Sales Representative Manager

Cingular Wireless
12.2004 - 03.2006

Radio Host

Clear Channel Radio
09.2001 - 04.2004

Restaurant Waitress

Cafe Tallulah
03.1997 - 07.2000

Head Waitress

Joses Caribbean Restaurant
01.1995 - 02.1997

High School Diploma -

Mountain View - Los Altos Adult Education

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Tanyica Simmons