Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanyika Fields

Queens,NY

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in Chat Moderating industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Chat Manager

Facebook
NY, NY
06.2018 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

Crew Chief

New York City Parks Department
Queens, NY
08.2015 - Current
  • Coordinated with crew to increase task productivity and communication.
  • Accomplished team objectives by effectively directing daily activities.
  • Followed and supervised work practices to support safety and risk management guidelines.
  • Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
  • Implemented effective procedures regarding hazardous actions, materials and items to keep crew safe during operations.
  • Maintained team flexibility by teaching members all key roles.
  • Troubleshot systems to isolate mechanical or electrical faults and repair components.
  • Inspected components before installation or usage to verify cleanliness and serviceability.
  • Removed, disassembled, inspected, repaired and reinstalled parts and assemblies on aircrafts.
  • Applied knowledge of coverage needs and team member skills to establish work schedules.
  • Established crew start and stop times to maintain delivery schedules.
  • Managed and controlled labor and consumable usage to drive assigned projects.
  • Disassembled systems components to identify failures and implement corrections.
  • Oversaw assets by protecting and using equipment and materials.
  • Assisted in quality control by preparing and reviewing maps or plans for completion and accuracy.

Education

Green Environmental Training

LaGuardia Community College of The City University of New York
Long Island City, NY
05.2016

Green For Buildings

New York City College of Technology of The City University of New York
Brooklyn, NY
12.2011

Skills

  • Administration and Reporting
  • Staff Training
  • Computer Skills
  • Strategic Planning
  • Professional and Courteous
  • MS Office
  • Decision Making
  • Work Planning and Prioritization
  • Employee Development
  • Onboarding and Orientation
  • Employee Coaching and Motivation
  • Problem Resolution
  • Complex Problem Solving
  • Recruitment and Hiring

Timeline

Chat Manager

Facebook
06.2018 - Current

Crew Chief

New York City Parks Department
08.2015 - Current

Green Environmental Training

LaGuardia Community College of The City University of New York

Green For Buildings

New York City College of Technology of The City University of New York
Tanyika Fields