Tanyl Hamilton
Milwaukee
Summary
Driven professional with a proven track record in customer relations and interpersonal communication, demonstrated at Kohl’s Department Store. Excelled in enhancing client satisfaction and patient care at Edison Home Health Care, achieving high customer satisfaction ratings and improving patient wellbeing. Skilled in customer service and fostering positive relationships, ensuring exceptional service and care outcomes.
Overview
13
13
years of professional experience
Work History
Sales Representative
Kohl’s Department Store
09.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Emphasized product specifications to meet customer needs.
Certified Nursing Assistant
Edison Home Health Care
04.2010 - 03.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
GED -
Medgar Evers College
Brooklyn, NY08.1979
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Timeline
Sales Representative
Kohl’s Department Store
09.2022 - 01.2023
Certified Nursing Assistant
Edison Home Health Care
04.2010 - 03.2019
GED -
Medgar Evers College
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